site down 3 days now??

I called this morning and asked when the website would be up and was told "I wish we knew."I will cancel hen its up.

Now that our site is back up, we’d like to thank all of our online customers for your active involvement, and most importantly, your patience. We understand what it’s like to be unable to access services, and as a result, we’d like to offer each of you one month of complimentary service for the inconvenience and frustration. We’re currently experiencing high call volume, but feel free to call our Customer Care department at 1.800.452.2541 at your convenience and speak with one of our reps and they’ll make the adjustment. Thank you.