Internet Banking Down Again (

Wed, 05/01/2013 - 4:34am - Anonymous
Once again... cannot access IB for at least last 12 hours...


Anonymous on is down almost 24 hours now, cannot access from Italy
Dankichi on
Still down for over two days. What is up with HSBC US? Why doesn't HSBC notify its customers of the situation?
Cloris on
been trying to connect since last night whats up have bill to pay
mark on
its down now, been down all day, saw it up for about 10 mins at 1430 (PT), hopeless, been a customer for a bout a month. Could run this site better out of my back bedroom and broadband.
ana on
three days later, still no access from austria. is it working from other countries? any idea what is going on? my premier representative could give me no inkling as to when the webpage could be accessed except for some vague "as soon as possible" grrrrrrr!
Joshua on
They are blocking all non-US IP addresses. I cannot get in from Spain, but when I route through a US-proxy server, everything work well. Go figure.
Ana on
Thank you, Joshua! Mil gracias, Ana
William Kreutzman on
Thanks Joshua. Curious, which proxy do you use? Tried the free version of HMA earlier, but didn't work.
Joshua on
I got this reply from HSBC this morning: Subject: Re: Online Banking Question Date: 05/03/2013 Dear [customer name] Thank you for contacting HSBC Bank USA, N.A. Due to the unsecured nature of the Internet, connections from an I.P. Address outside the United States are now automatically blocked by the system as they are considered as fraudulent. We apologize for any inconvenience this may have caused. If you wish to access your HSBC account online from Spain, you may directly contact our Fraud Prevention Department collect at 716-841-7755 to inform them you are assessing the account from Spain and to request them not to block your Personal Internet Banking Service. Please be assured that we will accept the charges for the collect call. If you have any questions or concerns, please do not hesitate to contact us. For additional information on the products and services HSBC Bank offers, please visit us at Our Premier Customer Relationship Center is always available, 24 hours a day, 7 days a week to meet all of your banking needs. You may contact one of our professionals via our secured 'BankMail' option available while you are logged into your Personal Internet Banking or Mobile Banking services. Sincerely, Customer Relationship Center Premier Banking Specialist

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