Site: HiltonDoes not recognize login info. On terminal hold on phone. Add new comment Comments site doesnt recognize my login info. when i request to reset password, site shows my email and rewards number doesn't match. just talked to customer service at 1:06 pm and they said it is down! reply Add new comment Your name * E-mail * The content of this field is kept private and will not be shown publicly. Comment * Notify me when new comments are posted FFPxDF Enter the code above * Enter the code without spaces.