CANT LOG INTO ACCOUNT ON COMPUTER, OTHER ISSUES!

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I hae had severe problems logging into 53rd bank's web site on any windows computer, BUT have been able to on android phone.  However what you can do on phone is very limited.  Get severe runaround from reps, they DISCONNECT my calls when asking why they are not allowing me to set up external bank account.  They REFUSE to allow me to speak to IT dept. or anyone who can actually fix problems. EXTREMELY FRUSTRATING DEALING WITH THIS BANK!  They have admitted that problem loggin in started after they updated security software but dont admit that there is even a problem!