Site desn't recognize my user name, which is correct name.

Mon, 10/18/2021 - 4:09pm - Anonymous

I tried resetting my password first after it didn't recognize user name. System correctly sent me an email to resent my password, so it knew my user name for that process. But now when I sign in again, it still doesn't recognize my user name. PLEASE FIX ASAP, since I am now on hold for 25 minutes and need to update my credit card info.

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