"Your Credit Card Could Not Be Validated" Message

Confirming that this is an issue for me, as well

Currently on hold with EZ Pass about this

It turns out that you can just sign up without the credit card, and then add the backup credit card afterwards. The $10 fee will be added as a credit to your account. A little annoying, but that can solve this issue for new users.

Same here, in fact i was charged money as soon as i Tried to make the account since I tried signing up by the tollsbymail to reduce my charges. But the last step on making the account does not allow me to with the error above, and other errors but I still get charged with no actual ez pass account.

Hey this happened to me too.... 3 times. Were these $25 charges eventually written off after their pending status went away? Or did they actually stay on your credit card statement? f!*# EZPASS

Same here, could any provide an update for the EZ-Passes? I don't see a way where you don't include the credit card information. 

Any updates on this? Still getting the same error today and when I called, I was told there is nothing they can do to assist. Seems crazy that I can't actually open an EZPass NY account because their website is broken and they won't help.

I am having the same issue. Tried to add the optional credit card but the validation failed. Tried to create the acc*#t without the creditcard but their system is down...nice

This just happened to me too.
They've had a month to fix this ¯\_(ツ)_/¯

I mean 2 months!

Same here! The final step to sign up for EZ Pass won't validate  credit card info, so I guess it's our problem and at our cost. What a rip off!

Same thing and now system is down..cant make it up 

hey all, when I went back a page to remove the cc, it did give a system error. So I went a further page back where you select the plan, theres a button for "update total", hit that to reflect the deposit amount. Go through again and don't put in your cc. After purchase you can go into your account and add the cc as a backup at the tolls. Sucks, but it works.

Same issue here. Plus the phone number doesn't connect. Just says user busy over & over & over again. I was looking at the PPT plan without maintaining a balance, so I guess I'll get a credit & won't be charged first few tolls? Very odd.

I can echo the exact same problem as all of the above: I got the credit card error when trying to register as desired and not pay anything to start. After registering without the credit card, I was able to add it after the fact and get immediate credit in my account for the $10 deposit. Really weird and unfortunate...

THESE SCAMMERS ARE GETTING THE $10 ON THEIR SIDE THATS WHY THEY DO THIS. THEY'D RATHER NOT WAIVE CRAP AND NOT LET YOU KEEP YOUR $10 IN YOUR BANK ACCOUNT. HOW IS IT THAT IT CAN "VALIDATE" MY CHECKING ACCOUNT BUT NOT A SIMPLE CREDIT CARD NUMBER AND EXPIRATION DATE. It clearly says $10 is waived if you add optional credit/debit card. I had to complete the application without adding the credit card...then go to payment methods later and add the credit card...amazingly ITS WAS VALIDATED !!! The $10 is never waived, it's just misplaced into your EZPASS Account Balance to use. After they now have withdrawn $10 from your bank account which you will have to call to get it back to your bank instead of leaving it in EZPASS account balance.... pointless. Don't lie when you want money just ask for it nicely...  

same thing happened to me; august 19, 2020

You all dumb! They do it deliberately to charge you for sign up!

If it was a website error, it could have been fixed on the first day! 

Hey all, how do you register without a credit card? It says for me that those rows are required and must be filled out. If anyone knows how, please do write it. Thank you.

I've tried signing up 5 times with 3 different cards and now I have a 25 dollar charge multiple times pending on them while getting this error on the site. The site is buggy and is riddled with type errors that can be viewed in the console. I have to wait and call them because it's labor day weekend Hope I can have them reverse the charges. 

I just tried it yesterday for more than 3 times. Luckily nothing went out of my credit card or bank account as i choose pay as you go plan with 0 dollars down. As people said its not letting you through the yet with out paying 10 dollars. I am not going to pay that 10 dollars hoping that they will refund it once i have an account and once i added a secondary payment method (Credit card). I tried to get one from EZ pass nj but don't seem to have this plan. So, stopping my effort to get a ez pass until they fix it.

Thanks,

L

Yeah this is still broken. 

Ditto.  Just tried. Still broken.

Still broken. I have 4 charges on my credit card...

Same problem here.  Waiting on a callback from my bank to dispute these fradulent charges.

Guess I'll do the pay-by-mail thing in the future.  If they wanted to switch to cashless tolls, maybe they should've made sure their system worked first.

Just tried to sign up. Tried multiple credit cards...seems like this error is still not fixed.

Here we are 10/19/20 and still not fixed.  This website looks the same as it did in 2003 when I tried to sign up and they didn't have Jeep listed as an auto make.

also having this issue... are they ever going to fix this?!

Really sad, 20yo site that will not validate the credit card. And they are pretty much forcing everyone in NY to use it. Probably Third world countries have better government sites. NY is the third world now. All those tolls and fines can't be used to create a useable site?

Still broken. I used the same billing address that's registered for my credt card and even tried inputting it exactly the way the USPS has it formatted, including the extra four digits for the zip code. Still couldn't be validated. Such garbage.

That error message still keeps happening. Easy way around the problem: Print out the application and mail it in. Cost is the price of a stamp. NY Thruway still lives in the era of Thomas Dewey, its namesake, I guess.

I tried several times to add my credit card to avoid the $10 deposit.  It came up as invalid every time. I tried 3 different cards. I gave up and started an account without the credit card back up and it went through.  It said I would be charged a deposit of $10.  Afterwards, I signed in and was able to add my credit card the first time with no problems. Too soon to tell if I will be charged or refunded the $10 deposit. 

After about 20 attempts of not being able to validate my card, which is odd because it was validated fine for my registration renewal. I finally followed some advice and did not enter the backup debit card. Now I am charged 10 and I RARELY use the thruway, I just wanted to get this out of the way. I tried to log back in to add my back up account, and not it says SYSTEM UNAVAILABLE. Is our State scamming us or what??????

I don't think anyone is scamming us, maybe it's a glitch in the website that they haven't fixed.   I have had the same trouble when I have used the Big Lots website.   So far, and it's only been a day, but the $10 charge is not showing up in my bank account.    It was a pain, though, and very frustrating.  I was trying to get it out of the way, too.

I am not sure if I get this right but it says my EZ Balance is now $10 after i signed up without a credit card. This is the money i got to use for tolls in the balance right? Not the money I own? If thats the case, i figured it out what to do i believe. Just sing up without the cc and then go into your account then add cc as a secondary payment option, do not remove the checking account and do not make your cc as your primary replenish method. you will that 10 dolars in your ezpass balance. I might be wrong i dont know, i am pretty new around here so have no idea but i just wanted to share it with you all since it's anoying and i might have found the way maybe, please confirm...

Called Customer service, they said use just a checking account. When I asked if I can get it free she laughed.

I'm sure they know about the problem, but we also know New York isn't giving Ice away in the winter. Techncially there is legislation about this, you are allowed a free ez pass, if someone made a stink with their representitive it would get fixed. The website is garbage, I got some computer variables on the final screen. NY corruption and incompetence at its finest.

They know they are going to get like a million new signups with the new cashless stuff, then they can float 10 million dollars (even more maybe).

I think EZ pass and Tolls by mail is contracted out to a company called condoment (something like that). 

GUYS, ADD YOUR DEBIT CARD ON THE LEFT SIDE. THE RIGHT SIDE OF THE PAYMENT OPTION ARE ONLY FOR CREDIT CARDS AND IF YOU WANT TO CHOOSE A SECOND OPTION.

REMEMBER, JUST FILL OUT YOUR DEBIT CARD INFORMATION ON THE LEFT SIDE, IT WILL NOT ASK FOR YOUR CARD NUMBER, JUST YOUR ACCOUNT NUMBER AND ROUTING NUMBER. NOW IF YOURE ADDING A SECOND CARD (IN THE RIGHT SIDE), IT WILL ONLY ASK FOR YOUR CREDIT CARD NUMBER AND THE EXPIRATION DATE!

i WISH YOU GUYS LUCK, IT TOOK ME A WHILE TO GET IT. EZPASS, YALL NEED TO MAKE THAT CLEARER.

Tried signing up for the pay per trip option. The system is still giving me all the issues that everyone else has mentioned. When I tried adding a backup credit card, the system kept giving me the validation error message. I tried multiple cards.

Then I tried submitting with just my checking account info and no backup credit card, but then I got a 'system unavailable' error message. I give up. Will try again another day. They need to get this fixed!!

Signing up on phone did same to me but no problem on computer

ez pass can go f!*# themselves, scamming people for 10 dollars? really? the nerve! how dare they force everyone to use EZ pass, and on top of that they constantly f!*# us in the a!* every chance they get. i pray karma get to each and every one of those peices of s!*t. 

Money grabbing scheme... it will not take my card.. I applied by mail on Nov. 13,2020... never got anything. I don't feel I should have tpay for something THEY require !! Even if I get it as a credit, I haven't spent $10 in tolls in 5 years ... maybe more NY state knows it's a problem, just won't fix it

This still does not work. smh.

Yep got the same error tonight that my card wasnt being verified and I kept trying over and over.

got charged the amount of my bill 7 times. Will have fun tomorrow morning disputing everything and trying to make sure I don't get charged. tolls by mail was the issue I wasn't trying to sign up for an ez pass. never had good experiences with ez pass ever 

DISGUSTING BULLs!*t that this is even occurring. I signed up on 2-16-2021 - same thing - a credit card error validation occurred. I have FOUR vehicles on my account, that is $40 of mine they have. Because it wasn't validating I did the same as others - by deleting credit card info and adding it later after completing the application. Nowhere was it said they're mailing me the 4 inside tags for the vehicle's windshields. Did anyone get mailed these? THIS WORLD ANYMORE - NOTHING IS GOING WELL. All systems are effed! I've been on hold now over 30 minutes, still NO HUMAN. I HATE THIS STATE! 

This is really crazy, but in a democrat run state and country I would expect more of the same.  Hey, a lot of you probably voted for these people so enjoy!!!!!

The state is probably using the money to pay for a state funded late-term abortion as you read this.

Tried May 16, 2021. Still a problem.

Every time I go through the app to make a payment. I am charged, and sometimes even up to 200 bucks but the app shows an error message. Last night I tried paying a 16 bucks violation, the app shows the error message and the payment has been deducted 6 f!*#ing times. I am done with these guys. Pure thugs. They should be exposed for their wrongdoings. WHERE IS THE ACCOUNTABILITY IN THIS ORGANISATION? HOW DO YOU KEEP CHARGING PEOPLE EXTRA MONEY WHEN YOU GIVE US s!*t SERVICE AND s!*tTIER TRAFFIC WAIT TIMES. 

The sane here...and then last month my daughter got to use her csrd to pay my one and only abd they just sent me another bill for S54 saying it wasnt paid and the toll was only $1.10.trying to pay my other daughters but wont valdidate card...that us for$8.50 should be $.40..why are these total outrageous

You cant reach noobe on phone after holding after an hr...go back to the toll boiths ny 

GUYS I GOT YOU

First go all the way back to the plan page and select the last plan option which is PPT (pay per trip). It is going to be a charge of $0 ONLY if you add a credit card as well as your banking info. You can go in later and change that by calling customer service or trying the website.

Once you do that just keep going and it will register and if you add the extra card "optional" card then you won't be charged the fee of $10.

Stay safe friends.

The first time this happened to me I tried 3 credit cards and bank cards...Imagine my horror when I found out each one of the transactions actually went through. It tooks weeks for them to make it right.

So heres what I do from now on...Make the payment. If you see " Your credit card could not be validated" just go online and see if the money was taken, most likely it was. Its what I do.

The same thing happens when I try to buy an EZ pass or pay my bill online

is this shi!t gonna get fixed soon? 1 hour wait time whenever you call and the moment you actually get connected they hang up on you and you keep getting hit with late fees when you can't even log into your account to update the credit card. So here i am  in around $150 in late fees for 3 $1.50 tolls 

Well, same as everyone.

I had 15$ to pay, it's says my "Credit card could not be validated". Tried again, and again and again.

And I've been charged 4 times instead of once. Let's see tomorrow what can be done to get my money back.

Your best bet for anyone trying to make an EZ pass account for NY is, when your signing up && pick the Pay per trip selection, && add your bank info. It worked for me after trying 3/4 times to add my card. We'll see if I end up having to pay for my card "not being validated" but the way you guys are making it seem, I should expect charges pending which is complete bulls!*t lol but the easiest way is to just add bank info && ignore the right where it asks for you card info. 

NJezzpass is a big fraud! how on earth do they justify the exobinant fees for a a 5 dollar tool! WTF are out elected officialls trying to do? And after you pay, they keep adding fees and saying you have a blance due! the worst part is I cannot even enter my CC information because i keep getting a error that I'm inputting the worng number!  Enough abouse from NJ EZPASS!  Can someone regulate thes idiots! 

NJezzpass is a big fraud! How on earth do they justify the exobinant fees for a 5 dollar toll! WTF are our elected officialls doing letting this agency rip us off!  Even after you pay the crazy fines, they keep adding fees and saying you have a blance due! The abosolute worst part is I cannot even enter my CC information because I keep getting a error that I'm inputting the worng number! I'm not 45 mins wasted, just trying to pay their godam fees! Enough abuse from NJ EZPASS!  Can someone regulate thes idiots!

Still a problem.

I was able to fix this problem! It was frustrating how not obvious it was.
The first payment has to be with a debit card for some reason (the error you are experiencing, probably). After you pay, your debit card will be added to your account. Add your credit card as a Secondary Card.
Then to switch to automatic payments with a credit card, go to One Time Payment, then use your credit card to replenish your account with the minimum Replenish Amount (this depends on the person - it is defined as "Recommended based on your recent toll history" on that form). Your credit card will be charged with this amount.
Then go back to Payment Methods, then remove your debit card. Your account will now use your credit card instead of a debit card.

They are just scammers. They send me a first bill, after a second with more than 60$ charges. they charged me 3 times (almost 300$) with every time an error message like "the credit card is not validated".  They are scammers. so Tolls by Mail are scammers. The web site is always giving error message, but the payment pass. They  are bad. I'll write everywhere that Tolls by mail are scammers.