Every time I try to log into my online BofA EDD account it indicates my security information is incorrect. I request a new password and it takes hours to receive via email. I call to have my password reset, log in and choose my new password, and upon new login - it indicates my security information is incorrect. I called BofA again to reset my password, and chose my new password while still on the phone with them. I logged out to try my new password and it indicated my security information is incorrect. The representative suggested I clear my internet cache and cookies - tried again - did not work. He suggested I try Internet Explorer instead of Google Chrome, tried again - did not work. I asked if any other tech support could help and he said no, BofA can only keep resetting my password and that they are working on the system since 90% of their calls are related to this issue. THE SYSTEM DOES NOT WORK. I've spent more time trying to get a hold of CA EDD and BofA EDD than bonding with my child for PFL.
