had the same message....tried all the live chats both with samsung and netflix....called both twice....placing blame on each other. Netflix was the most help between the two. Here is what I did last that got me back up and watching:
1. unplugged my tv for over a minute
2. plugged back in and turn it on
3. launch Smart Hub, then launch Netflix
4. deactivated my account (launch netflix app then press up, up, down, down, left, right, left, right, up, up, up, up on your remote),
5. signed back in to my account. Then tried getting a movie/episode to launch 3 x .....and finally success.
I am back to wataching. I had tried EVERYTHING! I was thinking I would be returning my tv...but for now I guess I am good to go. Good luck to everyone else!!!
had the same message....tried all the live chats both with samsung and netflix....called both twice....placing blame on each other. Netflix was the most help between the two. Here is what I did last that got me back up and watching:
1. unplugged my tv for over a minute
2. plugged back in and turn it on
3. launch Smart Hub, then launch Netflix
4. deactivated my account (launch netflix app then press up, up, down, down, left, right, left, right, up, up, up, up on your remote),
5. signed back in to my account. Then tried getting a movie/episode to launch 3 x .....and finally success.
I am back to wataching. I had tried EVERYTHING! I was thinking I would be returning my tv...but for now I guess I am good to go. Good luck to everyone else!!!