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Mike on

Heather/That size is your TV. Tried the deactivate/uninstall/unplugging, etc again but to no avail.  Did you also disconnect wifi or internet cables? Spoke to Netflix and Samsung again.  Samsung promised that it would be fixed but no time frames given.  I'm curious how yours worked on the third try...I tried the same but no luck.  Perhaps your Netflix or TV was going through a firmware/software update at the time?  Anyway, great news for you! I'll keep trying.