I got this reply from HSBC this morning:
Subject: Re: Online Banking Question
Date: 05/03/2013
Dear [customer name]
Thank you for contacting HSBC Bank USA, N.A.
Due to the unsecured nature of the Internet, connections from an I.P. Address outside the United States are now automatically blocked by the system as they are considered as fraudulent. We apologize for any inconvenience this may have caused.
If you wish to access your HSBC account online from Spain, you may directly contact our Fraud Prevention Department collect at 716-841-7755 to inform them you are assessing the account from Spain and to request them not to block your Personal Internet Banking Service. Please be assured that we will accept the charges for the collect call.
If you have any questions or concerns, please do not hesitate to contact us.
For additional information on the products and services HSBC Bank offers, please visit us at HSBCPREMIERUSA.com
Our Premier Customer Relationship Center is always available, 24 hours a day, 7 days a week to meet all of your banking needs. You may contact one of our professionals via our secured 'BankMail' option available while you are logged into your Personal Internet Banking or Mobile Banking services.
Sincerely,
Customer Relationship Center
Premier Banking Specialist
