(so sorry I have to stay anonymous but need to online and btw, I'm a woman too--we get the job done sooner or later, LOL!) I got a VM from someone now at 5/3rd for the follow up on this and you can believe me, I am planning to lay into him about the problems with that website. Have a neighbor who is using the app (we can't, rather crummy cell reception here) and they are having no problems whatsover? But I plan to really give the supervisor in the online banking department a piece of my mind with this problem and WHY didn't they notify the public about it with a note on the website? I did notice something, probably you did too, that once it "recovers" the login (which was never lost to start with, right?) it says to use it on the sign-in page of the profile for the app site?!? Again, 5/3rd is encouraging that app and some of us don't want to use the app or have limited data on the phone/poor cell reception. When I get some answers I will post them on this site, and again Erica, thanks and I'm glad you got someone who knew about the "glitch" as no-one else seems to be aware of it over at 5/3rd/telling the public, but you lucked out! :-)
(so sorry I have to stay anonymous but need to online and btw, I'm a woman too--we get the job done sooner or later, LOL!) I got a VM from someone now at 5/3rd for the follow up on this and you can believe me, I am planning to lay into him about the problems with that website. Have a neighbor who is using the app (we can't, rather crummy cell reception here) and they are having no problems whatsover? But I plan to really give the supervisor in the online banking department a piece of my mind with this problem and WHY didn't they notify the public about it with a note on the website? I did notice something, probably you did too, that once it "recovers" the login (which was never lost to start with, right?) it says to use it on the sign-in page of the profile for the app site?!? Again, 5/3rd is encouraging that app and some of us don't want to use the app or have limited data on the phone/poor cell reception. When I get some answers I will post them on this site, and again Erica, thanks and I'm glad you got someone who knew about the "glitch" as no-one else seems to be aware of it over at 5/3rd/telling the public, but you lucked out! :-)