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Tourist voicemail system not functioning this morning 10/24/22. Robotic female voice doesn't recognize my very clear english voice responses, then begins a long series of clicking sounds like it's 'thinking,' never returns

Mon, 10/24/2022 - 8:29am - Anonymous

Truist robotic voicemail doesn't recognize customer's plain English, sends customer into long 'clicking' sequence as if it's been hacked, then can't give simple info like account balance. When a human agent finally answers, they are halfway around the world with a bad connection & have the audacity to tell customer we weren't speaking clearly enough for truist vm to recognize our simple request.. Then person  asks for our complete social security number which I am not comfortable giving. Then they transfer us to a manager in Atlanta who says there's nothing wrong with their system but they'll report our complaint that will take 2 weeks to address.  BBT was a much better bank, we are customers of 30 years and are sorry Truist took over and ruined our experience.