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Address Change link broken

Mon, 07/11/2022 - 12:17pm - Anonymous

I'm attempting to update my address for my drivers license and the address for my vehicle registration. I'm able to arrive at your site, but the address change link is taking me to a broken page that says:

Service Unavailable
The server is temporarily unable to service your request. Please try again later.
Reference #6.94155d68.1657566662.24907e64

I've attempted to go to a branch in Chicago to update my address in person, but discovered an appointment was necessary. When I tried to go to your site to book an appointment, none of the Chicago facilities came up for today or in advance. 

The law states that I have 10 days to update my address on my state IDs and vehicle registrations. However, your systems and facilities are making it impossible. I also work on weekdays, so checking every morning for a Chicago facility appointment availability and not knowing till day of if I can go is detrimental to my work... as I can't plan. 

Either put a temporary rule to allow more time to update one's address due to your own shortfalls, or update your online system to be more reliable and easier to use. And/or hire more people to operate your state facilities and open them up to walk-ins for part of each day. 

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