READ THIS. you can file a complaint with BBB.
Site:
you came here frustrated with Prosperity's mobile app... or website... you can't login... you can't see your money... you don't know what to do...
https://www.bbb.org/file-a-complaint/0995-4000100/form file a complaint with Better Business Bureau. that's what BBB is for. if we all ddo, maybe they'll get up from their fat a**es and fix their crap