**THIS IS HOW TO GET ONLINE ACCESS AGAIN!****
Site:
I posted this before, but it's dropped down in the posts. THIS WORKS:
select sign in from upper right hand corner - do NOT use your saved log in
that takes you to fresh sign in page - select "forgot password" - then select "text me or email me a code"
BOTW will send that in text or email per your choice
once you enter code select "private computer" (if it is your computer you're on)
.....This lets you into the site (FINALLY!) and I guess installs fresh cookies; I've been able to get into the BOTW site just fine now. WHY doesn't BOTW let customers KNOW?