I have been unable to login in to my online banking since last week (holiday). I still am unable to get in today, called in - on hold for 30 minutes, then connected with someone. She reset my password to a temp password & it still would not log me in. She said she could not help me as it was over her head. She said she was connecting me with a supervisor. She put me back into the call cue (obviously), and now I have been on hold - AT THIS TIME - for 56.53 minutes and no one has picked up. This is more than frustating. Never had these kind of issues with U.S. Bank.
Also, I was set up for online access with my fingerprint to avoid these sorts of issues, but as of July 4th, it acted like my fingerprint had never been put in - although I have been accessing my account that way for years. I hold both a personal account, business account, home mortgage, etc. with BOW. I am beyond frustrated with this.
I have been unable to login in to my online banking since last week (holiday). I still am unable to get in today, called in - on hold for 30 minutes, then connected with someone. She reset my password to a temp password & it still would not log me in. She said she could not help me as it was over her head. She said she was connecting me with a supervisor. She put me back into the call cue (obviously), and now I have been on hold - AT THIS TIME - for 56.53 minutes and no one has picked up. This is more than frustating. Never had these kind of issues with U.S. Bank.
Also, I was set up for online access with my fingerprint to avoid these sorts of issues, but as of July 4th, it acted like my fingerprint had never been put in - although I have been accessing my account that way for years. I hold both a personal account, business account, home mortgage, etc. with BOW. I am beyond frustrated with this.