Can't access my accounts
Two weeks ago, I opened a Citibank savings account. In addition, I have two credit card accounts with Citi. I have always been able to access my credit card accounts online to check for usage and balances. I was able to link the savings and credit card accounts easily on line until Monday, 3/25/19. That day, I received an ATM card, and was instructed to activate it online.
Upon activating the ATM card, I was locked out of all my accounts, because I needed a PIN for access. I made numerous calls abount obtaining a PIN, and have been told different responses about when I can expect a PIN. Initially, I was assured I would receive it in a separate mailing within 1 to 2 days. When I didn't receive it after two days, I called again and was assured it would be forthcoming. On Friday, after 4 days, I called again, totally annoyed, and was told it would be sent FEDEX express and would receive it shortly. Today, on Monday, I still do not have a PIN, and according to my FEDEX account there are no shipments scheduled to my address.
This is totally unacceptable, as I have no access to any of my accounts. Customer service has no credibility.