Contacted Identity Guard this morning to cancel my service. I was able to get through to a rep. quite quickly and they were very helpful and did not push me to stay. The rep. was extremely apologetic for the inconvenience and did tell me the entire system is being restored, and that is why it's taking so long. The recording on the phone says the site "should be up and running by tomorrow" but I don't know if the recording was updated from this weekend or not.
