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Doesn't recognize my password on the new site

Mon, 09/25/2017 - 12:49pm - Anonymous

i've been trying for a week and a half to log on to the "new site" and it doesn't recognize my password.  After waiting for over an hour, I finally talked to a rep on Friday and who couldn't help me but told me to try again in 48 hrs.  Here I am again, on the phone for over an hour waiting to speak with a rep after repeated attempts to try and change my password on-line but keep getting an "Oops, looks like something went wrong, but we're working on it" message, the same one I've been getting since a week ago.  What a gong show!!