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downed cable line and drooping cable line

Sat, 09/02/2017 - 11:13am - Anonymous

I am not a Timewarner/Spectrum customber but the cable line to my house is drooping and my neighbors cable line is laying across my fence.   I tried contacting Spectrum but they said the customer has to report it.   The addresses are 3720 and 3730 NW 53 Lincoln ne.

I tried calling and doen't get anywhere and I tried on line chat and wasn't successful.   Their customer service is horrible.