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westernunion.com transaction failures all weekend

Sun, 02/14/2016 - 8:35pm - Anonymous

'send money' attempts on westernunion.com have been failong for over 36 hours

straight as of 23:30 pm on Feb 14, 2016.

Site reports "there has been an error with your transacton, please try again later".

Western Union then charges your saved bank account or debit card for the transation.

Western Union then reverses the charge, which your online bank statement will report.

Except, this evening, on Feb 14, Western Union stopped reversing the charges for failed

transactions, or at least some of the transactions.   This transaction at Wells Fargo

this afternoon was *not* reversed, even though Western Union gave only a transaction

failed message, and no mtcn, online:
                                                                                               Withdrawl/Debit

02/16/16    PURCHASE WESTERN UNIO DENVER CO CARD8921           $215.00

Calling Western Union Customer service line, after problem has been going on for at

least 36 hours straight, merely generates an apology from the rep, and a suggestion that

you to go a Western Union store to send money.

It is absolutely amazing the Western Union Managment team and IT personnel would sit

on this problem for an entire weekend and do nothing about it, simply allow error messages

to report "please try again later" when later transactions are going to fail in the same manner

when retried, and this situation continues through two days.