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log in error message, can't log in

Thu, 01/28/2016 - 8:38am - Anonymous

i get as far as my account number and birth date then when i click submit, it gives me the message:  "An error has occurred.  Please try to log in again."  I've been trying since yesterday, 1/27/2016.  Finally, had to phone in my payment.  We tried on a PC and a laptop with different browsers.