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Takes over 5 min to login, payment page not functioning, Xfinity Online works sporadically

Wed, 01/02/2013 - 11:03am - Anonymous
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For the past four or five months, it has taken an incredibly long time to log in to the Comcast website. The site comes up fine (usually) but when one goes to log in, there is a minimum of a 5-minute wait while the website *claims* it is "Retrieving Account Information." This action usually times out or results in a blank screen, requiring me to start all over again. This problem occurs on the main page, Xfinity TV listings, and even on a page I've bookmarked to keep track of my data usage.

Today's futile attempt at logging into the Comcast website started with the usual long wait to log in. Miraculously, it loaded on the first attempt. At that time, I attempted to make a payment. The website would not let me make a payment! I entered my VISA information as I always have done, and I received the following errors:

  • A valid CCV number is required
  • A valid street address is required
  • A valid city is required
  • A valid state is required
  • A valid zip is required
  • A valid bank account holder's name is required
  • A valid routing number is required
  • A valid account number is required
  • A valid bank account holder's name is required
  • A valid routing number is required
  • A valid account number is required

What is most obvious are the last six errors, which are actually three errors listed twice. It is apparent here that the website failed to fully recognize my selection for CREDIT CARD, since those 6 (3) errors pertain SPECIFICALLY to direct bank account deduction.

Be that as it may... There are additional errors which the website pretends are a problem. Specifically, valid street address, town, state, zip code. Those are entered fully and correct. And there is no place on the web page to enter the CCV number, so without a place to type it in, I obviously CAN'T type it in.

It is really unfortunate that Comcast has the monopoly in my town, unless I want to pay more than twice a month for AT&T's U-Wish DSL-speed internet (which I have to wait for them to expand their coverage to my town). I am really amazed that with their horrible customer service, unreliable digital cable/DVR boxes, and the dumb Digital Transport Adapter (which cuts off portions of the video signal & blurs it so you can't even get a reasonable standard-def reception) that they are allowed to keep in business!

After a year and a half with them, I have gone through 5 defective cable boxes (almost everything is refurbished and rebadged Scientific Atlanta junk since Cisco bought them out - surprise, Cisco is owned by Comcast. Oh, and NBC owns them all...). I have ordered 2 different PPV items that I never got the opportunity to watch because the PPV system lost my order - both times. One of the PPV items I ordered was 3 different prices, depending on which way I went through the menus it was either $69.99, $59.99, or $9.99!

Really... It amazes me that they are always willing to take my money, and refuse to give me the service I pay for and expect. I expect a *NEW* cable box when I'm a new subscriber - not a used one with broken front panel buttons. If both your online and over-phone tech support is in India, and our tax dollars go to training them to speak (horribly broken) English, maybe Comcast's money should go into developing their tech support into something more than a guy with a defective telephone headset reading cue cards and not approaching the problem from an analytical point of view. It would also be nice if they refunded a $28 service call that I was forced to pay for - despite my complaints that the full 3 minutes the tech was in my house, he made the problem WORSE, and that I spent money out-of-pocket replacing the one-way amplifier he installed with a two-way so I could access things I was paying for (Guide, OnDemand, etc.).

Anyway, thanks for letting me vent, I digressed quite a bit from my original two problems, but seriously, Comcast has a reputation of being a horrible company... A reputation they brought on themselves, and one they seem to be all too happy to perpetuate. :-(


--Andy

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