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problem signing into email, my account, etc.

Thu, 12/01/2016 - 4:26pm - Anonymous
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Francine Warner on

Browser keeps cycling trying to "establish secure connection..." Results in "this site can't be reached."  "xtv-pil.xfinity.com took too long to respond (err_timed_out)."  I'm using latest verion of Chrome browser.

Jack on

Message says my email name is incorrect and I can't send email

Francine on

I don't even get that far... when I click on "Sign In" it continues to cycle then times out with message "Site cannot be reached..."  I did call Comcast this morning 12/5/16 and the agent told me they are working on it; that they were upgrading the page to add enhanced features.  Now I'm from an IT background and I find it hard to believe that anyone would make an in-place ehnacement to a production system.  The whole thing is wierd.  My friend is on Comcast in the Philadelphia area and can sign on without issue.  I'm from Georgia and cannot logon.  I will assume that the backend servers servicing this area are different from the ones servicing Philadelphia.

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