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email server not sending or receiving email

Sun, 03/24/2013 - 6:48pm - Anonymous
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Link on
I'm having same issues. How long will this go on? Maybe I should really switch providers this time. I've had my share of issues with the tv cable the last few months and no one seems to really care if they fix it or not.
Susan Spector on
I have 6 email accounts with Comcast. Two of the email accounts have domain names. Neither one of them has been able to send email since last Thursday. I was on the phone a total of 41/2 hours between Thursday and Friday with a variety of Comcast tech people, including supervisors.Multiple changes were made to my settings. Nothing helped. Then they blamed Outlook and my other business software. They also told me my user name and passwords were incorrect. (They were not.) The net result...I can now neither send nor receive emails in my one domain acct! The other one still cannot send them. Then they tried to pass me off to their "Signature Service", which after I called them, I found out that they CHARGE you to fix the problems they caused by discontinuing the SMTP port 25! Comcast has the business model of the robber barrons--not only in their email services, but in their phone and cable ones, too. Reporting them to the Telecommunications Board might get their attention. Also calling customer service and demanding your money back for the time you are down. Perhaps hitting them in the pocketbook will mobilize them to provide meaningful tech support..
Anonymous on
I just had to make two changes to get outgoing mail to work again: set my outgoing SMTP port to 465, and enabled authentication with my Comcast username and password. Sounds like you may be having a few more issues than I did, but hopefully this helps you. Apparently they didn't bother announcing they were changing their security requirements...
Anonymous on
PS, here's the relevant support link: http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/

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