Site: Comcast Add new comment Comments Cannot reach comcast's imap server from Outlook or my mobile device. I cannot ping their imap server either. I can ping their SMTP server. Called cusomer support and they told me there is nothing wrong and to contact Microsoft for Outlook and Apple for my phone. No really, they did.... reply Been having this problem for a week now. Two calls with Comcast "tech support" - they insisted I had changed my e-mail settings, which I did not, and had me type in the "correct" settings, which were the same as what I already had. It was unreal, I hung up on the second person. Went to the Xfinity store, they told me they could not help me because my service is with Verizon. Went to the Verizon store, they told me Comcast servers are down. So, Ive not had e-mail for a week and no one can tell me why. This is totally insane. reply Add new comment Your name * E-mail * The content of this field is kept private and will not be shown publicly. Comment * Notify me when new comments are posted 3jnhuy Enter the code above * Enter the code without spaces.