Site: Chase Unable to Log On (Error Code LO013) Add new comment Comments I have always been able to get on line with my chase checking account & today I am having a problem & I don't know why. It was always so simple to get on with my password. Now it keeps asking me over & over for my password & passcode. I keep entering it each time & nothing shows up. I need the convenience of checking my checking account from time to time as I have many automatic charges coming out of my account & I need to keep updating my checking account. I never had all this trouble before. Please HELP. Thank you. Helen V Piccolo.The account is also in my name. Felix is my husband. reply Add new comment Your name * E-mail * The content of this field is kept private and will not be shown publicly. Comment * Notify me when new comments are posted 1He694 Enter the code above * Enter the code without spaces.