cant reach by computer but can reach through bow mobile appl

BOW down on computer access can reach through bow mobile appl sign in; Cant log in by computer. when call main number  get message high call volume 

wait  time to speak main number  says 1 hour.  i was able to contact a local branch but not through the main number.of 800-488-2265 

Access Denied

You don't have permission to access "http://online.bankofthewest.com/BOW/login.aspx" on this server.

Reference #18.4b3ce93f.1562944229.725e090