Site: Bank of the West Add new comment Comments i was told when i went to online banking i could not access my accounts as I had exceeded the number of times the password had been used. I ran into the same problem on June 28, 2019. I called the local lockeford branch and was told i needed to come in to get help resetting the password as I had tried to follow the instructions online to reset. The information requested seemed more than necessary to reset a password. when I went to the local branch, I asked what happened as other people experienced the same problem. I was told BOW computer system was down. I just hope the system hasn't been hacked. I live rurally and rely on using the online system. If not resolved soon, Ill need to find another bank. Also I don't think your phone system is basically unreachable! reply Add new comment Your name * E-mail * The content of this field is kept private and will not be shown publicly. Comment * Notify me when new comments are posted 1yCNMQ Enter the code above * Enter the code without spaces.