Site: Bank of the WestCannot access my account online. Getting error message "access denied" Add new comment Comments Denied access online and wait time on phone to speak with a customer service representative is over 1 hour. What's up? reply Add new comment Your name * E-mail * The content of this field is kept private and will not be shown publicly. Comment * Notify me when new comments are posted 6icyE9 Enter the code above * Enter the code without spaces.