Bank of America STILL Down

I haven't been able to access my BOA account for over a week.  I phoned a couple days ago and they said they would fix the problem.  I phoned today and spent over an hour on the phone with their tech people.  They still couldn't fix the problem.  I was told they would issue a service ticket that would take over a week.  I deeply regret going paperless now.  I'm accustomed to paying all my bills online.   I'm definitely reevaluating my banking relationship with BOA.  This is unacceptable service for a monster of their size.