Bank of America EDD Debit Card site NOT WORKING

Site:

Half the time the site http://www.bankofamerica.com/eddcard/ does not load at all, and when it occasionally loads after putting in the login info it still tiems out with the message "The server at prepaid.bankofamerica.com is taking too long to respond."

Comments

I cant get in to sign in debit card to see my account. i cant call thay say to bes how can you find out this is so bad for us.

So why is your system down. I can't even look at my account either...get it back up..

I am trying to log in to get my balance but it won't let me. help, thank you.

ANY ONE FIGURE IT OUT YET???????????

i agree this sucks

cant get site to come up at al. All I get is blank page. whats up???

Bank of America is famous for returning very little to the customer...High fees, fee for this,fee for that. I have always had one problem or another accessing their site. But then again is not their fault the State chose to enter into business on our behalf, with a bank with a shoddy track record.

Again the site is down. With all the unemployment, you would think someone wants the job to keep this operation working correctly! Bank of America is not of America! It is owned by foreign interests, like so much of AMERICA, USA has been sold down a river by the Government we elected to protect and serve. Vote em out!!!!

Yeah... Website is down and my card got declined, yet I KNOW I have money. Is it because the website is down that I can't use my card??

That website sucks! Everytime I want to log on it's the same problem!! The page takes FOREVER to load!

Hey what's going on with the web site. Have not work in two days. that's why I DON'T BANK WITH B of A. OUT.

I finally got someone at B of A customer service who does not have her head up her you-know-what. She had me do the following, which actualloy worked! Tools - internet options - advanced - reset (at bottom of window) This was yesterday. This procedure actually worked. Today I went to the edd card address and got right in, so I guess that fixed it. If it goes out again I'll try the same thing.

If I go through all these steps, other settings will be changed too. I cannot get on the edd site, when is it going to be up? Pretty frustrating when it was working so well before

EDD card site not working on my browser at all! - It has NEVER worked since i changed my pc to a newer one. Why dont they ever fix it? as if being out of work isnt stressful enough1 B of A sucks

Site is not working!!! 15:35 9/27/12

I can't see my edd card balance , Bank of america edd website doesn't respond

I was also having the ongoing usage of the bank of america edd webdsite not working untill I used google chrome.

It has been more than 3 weeks that Bank of America EDD card log in not working. How long do I wait before they fix it.

maybe you should try the bank of america edd website using google chrome or call either bank of maerica online, the number on the back of your edd card.

Site down, could not access for at least an hour. Still not working. Went to the local ATM. THAT was not working and it was not just me. 3 other people also trying to access their ATM account could not get in.

Arthur is right - Google Chrome is the answer , I now have completely given up on using INternet explorer. Chrome works all the time (so far!)

This is the first time it's happened to me. i had to go into the bank to get my cash advance. I'd go to a store to see if it works there but I can't spare the gas. The bank is an a-hole, and the governemtn is an a-hole for exporting our jobs, passing Obamacare, and outright asking for a civil war.

Yes, Google Chrome. I used it and got right in. If on Internet Explorer I have the same problem as everyone else, never loads and times out. When I talked to Customer Support they really didn't answer my question about it, just helped me do what I wanted to do on the website. Oh well, at least I can use it now!!!!

this site is absolutley an abortion

All to often when i try to use BOA EDD site ~ it is down. Do you think that the site being up would in the long run get people willing to transfer their accounts? I might ~ but since I can contqact my bank easier ~~

Having difficulties signing into bankofamerica/edd Get to sign in screen and it does not respond

I see the comments from August 2012 - apparently they still have not fixed the problem. I'm new to this and am frustrated that I cannot view my account. I haven't tried using the card yet and am afraid it won't work either. Has anyone found a solution??

I have not used the card at a store or anything. But I think those transactions are OK, and then you should also be able to see your balance, I would think. I had the funds transferred directly to my checking account so I wouldn't have to worry about the card and not getting the funds or knowing what I have. That works great for me. I'm not sure if it is the best way for anyone else, but it is an alternative. Again, as was posted earlier, if you are using Internet Explorer, don't use that browser for this website access. Use Google Chrome instead. That browser was already installed on my computer. When I used it, instantly I could get to the website. I still can't get to the website using Internet Explorer. It's strange!

Thanks for the reply Les. On a hunch, I tried using Safari on my iPad - the site loaded immediately and I was able to get to my account.

The site stil dosen't work, how are we suppose to check our account. I truly hate BOA.

The site is not working for me and has not worked for 3 weeks, how are we suppose to see our EDD account and transfer money into our other account if this site never works.

I usually have no problem but as of today I am getting no response from the site. Has EDD acknowledged the problem?

I found that if I logged on from my iPad using Safari or work computer I had no problems. Never was able to sign on from my home PC running IE.

This site hasn't worked for me in weeks

BofA EDD site has been closed for the past 5 days. Is there no interest at BofA to provide this government service?

I've tried several times and cannot get access. Has the site been shut down.

The system is worthless. There is no way to verify deposit or balance & still the state has to pay to BofA for a non working system. What is going on between the State & BofA? Tried several times (weeks) & still out of commission..

Every time I try to log into my online BofA EDD account it indicates my security information is incorrect. I request a new password and it takes hours to receive via email. I call to have my password reset, log in and choose my new password, and upon new login - it indicates my security information is incorrect. I called BofA again to reset my password, and chose my new password while still on the phone with them. I logged out to try my new password and it indicated my security information is incorrect. The representative suggested I clear my internet cache and cookies - tried again - did not work. He suggested I try Internet Explorer instead of Google Chrome, tried again - did not work. I asked if any other tech support could help and he said no, BofA can only keep resetting my password and that they are working on the system since 90% of their calls are related to this issue. THE SYSTEM DOES NOT WORK. I've spent more time trying to get a hold of CA EDD and BofA EDD than bonding with my child for PFL.

I feel your pain. The exact same thing that you have been going through has been happening to me as well. I've just decided to call in every two weeks, have them reset my password, transfer all my money over to my credit union account, and then repeat the process again the following two weeks. I just look at it like this: when there are no waves, I don't get to surf. This is how it is, so better to just accept it, work with it, and get on with it, because BofA sucks! BofA always has sucked, and always will suck, and the only business I have with them is with this EDD. I won't even use their ATM's. I go out of my way to avoid having any sort of business with them. But I figure a few minutes, twice a month, f-em and just get on with it.

please tweet your comments to @Problem_BofA_ED

Please tweet your problems at @Problem_BofA_ED

Try closing the tab after using once and/ or delete cookies. By starting fresh it will work.

What is going on with Bank Of America EDD Debit Card? I have not been able to load it on my computer for over a week, now! I will try what Rudy above was told to do... delete cookes.. etc. This is very annoying & frustrating since I don't know if I have had a deposit or NOT.

I haven't been able to log on to my EDD Debit Card since 8/17/13...WHY??? What is going on?

Ive just talked to BofA and he said their site is not down its your browser

Problem with EDD BofA website

You can access the site using IE but you will need to change the SSL and TSL settings in internet options. See below.
1. Open IE.
2. From the tool bar go to tools then internet options.
3. Click the "Advanced" tab.
4. Scroll all the way down to security. Select USE SSL 3.0 and TSL 1.0
5. Restart IE and Wa La.

i got the card today, and trying to activate... it does not work... and i called the number on the card. and i put the card number and my SSN and saying they are unable to activiate... what the #*%$ !!!!

I have problems too, log in. they love to reset password. I hope the BBB take care of that. the state need to take care of that problem and a lawsuit from Us to Bank of America. That will fix all.

Still the same problem: "Your Security Information is incorrect" even though I entered correctly my SSN and the Last 3 digit from the back..

It is 2020 and I am getting the same error. "Your Security Information is incorrect" even though I am correctly entering my SSN and last 3 digits of card number. Have been on hold with customer service for hours. I did not choose to use Bank of America for my EDD payments. I was able to log in once but can only move a limited amount of money (due to BoA-imposed transfer limit). If anyone is putting together a class action lawsuit I would like to be a part of it...I'm about 3 days away from filing one myself.

Was on hold for 2 Hours until I reached a customer rep who could not help me. she transferred me to IT and I have been on hold for another 1.5 hours... insane... same issue with "security information is not correct" although it worked just fine activating the card via phone. Im just trying to create a login for external transfers!!!! What is going on.

Having the same issue, April 13 2020. Trying to activate my card and create a login.

Keep getting this error message "Your Security Information is incorrect."

This site, and most of BofA, are useless capitialist bastards.

The state of CA should not let them control this $$$.

The site is experiencing high volume, best possibly try in the "AM" hours when less congested. For now I will continue to just Ben Dover.

I was ahead of the EDD wave and had no problem activating my card on my laptop, and also set up mobile banking on my phone. I then put in a transfer request to my primary checking. This was a week ago. I still see my mobile app showing my balance as the same- no transfer. Also, I can't log on to the BofA EDD site on my laptop now to see the transfer progress. I'm currently holding on my phone for a customer service representative. It has been 3hrs, 44 minutes. Hard checks in the mail would have been faster. What a shame! Argggggggggg!

I was getting the "Your security information is incorrect" error over and over again. I went on an incognito tab on Google Chrome and it worked! Not sure if it will again, but worth a shot.

What User name and password are you supposed to use? When I requested a user name, it wouldn't accept any of the passwords that I created. I activated my card but it won't let me into my account.

This has been happening with me, as well -- unable to set/reset PIN (since I don't recall my "old" one); unable to access/setup username due to "inccorrect" information; unable to reach anyone helpful via telephone, although when I finally did reach someone after three hours, she said I "failed" some security questions, which made absolutely NO SENSE, and upon being escalated to another dept, I got disconnected. WTF? so much for bolstering and jumpstarting the economy.

For those that haven't yet tried it, use the BofA Prepaid App. It works easily and will let you add your card and do some of the basic settings. Unfortunately it will not let you setup direct deposit though. I've had two children and utilized CA Disability in 2010 & 2018 and never had issues. Now I can't login to the actual Website- says my Security Info is incorrect (it's not). But the app works well. Just praying my direct deposit is still on file and works. I think there is an issue with the actual website.

Yep, Nadya Dooley above is probably correct. I was using Firefox to get a username unsuccessfully with "security info incorrect" error repeatedly, tried it in Chrome and it worked. Went back to Firefox and the login worked fine. So I'd suggest trying a new browser, private window, or clearing your cookie/site data for the BofA site.

nothing working for me tried different browsers/cleared cache tried on phone and on different pc still get security info incorrect, now cant transfer money to my regular account to pay bills, tried calling them on hold for over 3hrs gave up will have to go to bank on monday and see if i can withdraw it and put in normal account.

Typical B of A no service

This is exactly what happened to me, I think there are too many people trying to get in and it can't handle that. This is what I did, I went down to a BofA ATM, withdrew all the money and while I was still at the ATM, I did a deposit into my account. You can withdraw up to $1,000.00 in a 24 hour period. You can't go inside BofaA to a Teller to withdraw the money, they can't help with that. It's not surprising that there is not another phone number you can call to get help with logging in.

what the heck is going on? I've been trying to log into my account since yesterday. It keeps saying security information is incorrect. I tried differrnt browsers and cleared cache on both laptops and my phone still doesnt work.

@BofA_Help I am experience the same thing as everyone else for over a week now; when trying to login to the BofA EDD site, it says "security information is incorrect". But using that same info I can login to the mobile app. However, the on mobile I cannot transfer money to my check, which I need to do to pay rent!f. I have called, emailed and tweeted BofA_Help with no resolution or reply. The only option is to go to the ATM: $600 transaction limit, $800 daily limit (so to pull out $800 you need to do 2 transactions). You must also touch the ATM so I have to bring gloves, and many ATMs are too close together, so the best option is a drive through ATM to maintain a 6' distance. You will need your card and pin, and choose to withdraw from "credit card" when asked. For me, to withdraw all my funds, it takes 3 days of 2 transactions/day, so 6 transactions, and then I have to go to my bank to make an ATM deposit for a 7th transaction. This is a gross violation of the stay-at-home orders and would be resolved if you fixed your website Please, for all of us, FIX YOUR WEBSITE!

You can try going into a B of A banking center and ask them to do a cash advance. You'll need to know your amount on the card exactly, but they can pull all of the funds for you in one transaction. They will give you the cash if you want, or you can deposit it into your account if you bank there. I don't believe there is a fee. If you don't have a B of A, any bank can do a cash advance for you.

Can you setup direct deposit at a boa location?

No, you can only do it on the BofA EDD Debit Card website or by calling the phone number on the back of the debit card, which no one ever answers, and you hold for HOURS, and the message says you can only hold to talk to someone if you need a new card or there is fraudulent activity on your card.

use Internet Explorer! I was using Chrome and it just kept saying my security info was wrong no matter what I did. And it's true, it doesn't make sense that the BoA prepaid app is different than the website!

While I'm not happy that it's impacting so many, I am happy to know I'm not crazy. Typed in everything correctly and it keeps saying my security information is not correct. Used two different browsers, my phone as well, and nothing! Called CS twice and the one rep was at least kind enough to say she thinks it's not just me because "she's heard this today". That said, I was transfered to Web Support, which really just means--> sit on hold for an hour; I hung up. App is cute in theory, but it's useless that you can't transfer your money. C'mon BOA--fix the website! All this traffic, upgrade and fix it!

I am also getting the "security information is not correct." I had a problem logging on many years ago with the BOA unemployment debit card. It never corrected itself and there wasn't a pandemic, i.e. high usage. I wasn't able to get the money I paid into the system! BOA servers or something really sucks. Cleared cache etc. and nothing works. Stupid system. Why does California even use BOA? Kickbacks? You know BOA isn't providing this service out of the goodness of their hearts.

Hello, I got the same problem too. I called their technical support number and the AI activated my card. But the website doesn't let me create an account to link the card so I can't see the balance. Then I found out about the "BofA Prepaid" app on Appstore that allow me to create an account to use the card. Now my card work flawlessly. I hope this help.

Possibly the WORST site to have "secure" funds. Every single page takes about 3-5 for loading. The page appears, but I have pinwheel spinning for a good while. BofA could care less.

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