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401k account info unavailable

Sun, 02/23/2014 - 12:24pm - Anonymous

The website says it has been changed from 401K to Retirement planning, but doesn't recognize my user name or password.  It asks for my Social, birthdate, and email, then tells me I'm wrong.  I looked for help and got this: 

You may also enter your individual tax identification number (ITIN). If you do not have an SSN or an ITIN, please call  null  for assistance. We are available   null.

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ben on

I hope that no hack to access the systme to ge the hard-work retirement money.  I do not have much confidence with wellsfargo

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