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An error has occured while adding an item to the cart. Please try again shortly.

Wed, 05/06/2015 - 8:32am - Anonymous
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Cart check out time always getting this error. Super annoyed. :( Please do something asap.

Valera Ianac on
similarly
Carole Saylor on

I've had this same error for two days now.  Walmart Customer Service says there isn't a problem.  But from looking at all the errors listed, there is definitely a problem with their shopping cart.  I was completely a very large order.  It looks like I may have to order somewhere else.  Has anyone found a solution for this problem?

Tracy on

It's been doing this to me for a week now.  I have done everything from deleting my cookies, Changing my settings on my Kaspersky to contacting customer service.  They say that there is no problem on their end.  They are losing money left and right due to this, Amazon lets me check out just fine.

Carole Saylor on

I forwarded the info to Walmart about this site and that other people were having similar problems.  They have never claimed ownership of the problem but manually added one item to my cart for me.  How they knew what I was trying to add is a mystery, so I think it showed up on their website somehow but their Tech Surprise just won't admit it.  What they didn't know was that I wanted to order 50 skeins of yarn and other craft supplies, which would have been a considerable amount of money.  I needed to get it ordered right away.  I live in Costa Rica and only order craft supplies once a year and have to have them delivered to my shipper in a tight timeframe.  So I ordered all my craft supplies from JoAnne's and got in on a great sale and saved myself lots of money.  I guess Walmart being down was a blesssing in disguise.  Thanks, Walmart.  :-) 

And like you I did everything Walmart said do and nothing worked.  At first I blamed it on my extremely slow internet access but I had no problems with any other site I was buying from.  And there were a number of them, as I said, I only order once a year.  It's not like Walmart to be so unconcerned about their customers and their bottom line. 

I hope everyone is able to find a good alternative if they encounter similar problems. 

Ebay seller on

This error is driving me nuts. I order alot from Wal-Mart for the ebay biz. I just joined Ebates to get 1% back on all my Wal-Mart purchases and now I can't even get that. I've tried a different laptop, clearing cookies, different browser, etc...  I've emailed them several times and I get the same old response. I hope someone fixes this soon. I don't like calling them up to place orders.

Carole Saylor on

I think perhaps they have a slow or overloaded server or band width that may be causing this problem.  I tried adding one of the same items to Walmart cart the next day and it added fine.  Maybe a lesson in patience.  Something I have very little of.  By the time I could add the item, I had already ordered it elsewhere.  Their loss, if they choose not to upgrade their technology. 

Kenneth on

Hi, having the same problem. There seems to be a problem with the site cookies.

There is a workaround, though it is annoying. What works for me is:

1) I clear my cache and cookies (if you have chrome there are extensions that can do this for a specific site only)

2) I add my items to my cart without signing in

3) I sign into my account only when checkout asks me to (i.e. when checkout asks you whether you want to create a new account or log into an existing account)

Again, its a pain, but there are some items on walmart.com that I can't get anywhere else. I don't know why walmart refuses to acknowledge the issue, they told me too that there are no problems with the site.

Norman Davis on

I have the same problem ordering online from Walmart that others have complained of ("An error has occured....cancel, try again", I have cleared cache, cookies, browsing history, restarted computer, tried different browsers, tried laptop, tried my desktop, tried mine and my wife's Android tablets and all come up with the same "An error has occured...." Wrote customer support and received an email that demonstrated the they did not even read my email because they told me to do what I said I had done in the original email. I may try going to a public library and try to order off of a computer there, otherwise I would say they are no longer taking online orders. Very strange. Thanks for posting I was wondering if I was the only one. I tried Firefox, Internet Explorer and Chrome and I still can not order, tried Windows and Android systems and can not order. They may apologize, but I do not think they are sincere. Hopefull the problem will be acknowledged at some point and resolved or they may know the whole economic system is about to collapse and are planning accordingly by shutting down their online operations and then the physical stores. We live in strange times.

wayne on

Using the private browsing window in Firefox solved the problem for me. None of the recommended tips about clearing cookies, history, or cache worked.

Upon opening a new private browsing window, I was able to sign into my walmart account and add any item to my cart, which already had 15 items in it.

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