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Online Customs Form Not Working

Mon, 02/16/2015 - 8:59am - Anonymous
Site: 

Since the beginning 2015, the Online Custums Form has been down most of time I try to use. A few times it has worked. I've tried it with both the Chrome and IE browsers. Its multipages, online. I can fill in the first page, but going to page two, it reports: "We're Sorry. Our system is experiencing problems Please try again later."

Link: https://cns.usps.com/cfo/ShippingInformationAction_input

Screenshot: 

Comments

Guest77 on

Remove zip code or use dot in front of zip code. Zip code that srtart with 0 gave me issue untill removed then worked if i use dot in front.

john on

USPS: Folks - this has been going on for months when trying to fill out just the customs form. The one place it does work - logged in and buying online postage - does not allow to select Registered Mail. This has been going on for MONTHS now.

(G77 The . before the 0 in the zip was not the issues I was having but thank you for the tip)

Jeff88 on

Yes, everytime I try to use it I get this error, extremely frustrating.  I guess I will have to stand in line at the post office and fill it out by hand.  Makes no sense this can't be fixed. 

Same Here on

Im having the same exact problem. Ive tried firefox and explorer and even switched between windows 7 and xp. In addition I  disabled my firewall. Still get this every time.  What gives?

SameHere on

UPDATE: Just got off the line with USPS customer service. They instructed me to put the postal code in the province box. This worked for me . I dont think this will be a big issue putting it there because it will still be displayed. They apprently are having issues with special characters and some postal codes. Hope this helps.

Michael C on

This worked for me as well. There was a province so i just had one space between that and the postal code.

Everything worked after that. Thanks for the information.

Dusty on

I was having the same problem for many months.  I tried emailing with no success and I didn't have time to sit on hold for almost an hour.  I put the Postal Code in Province box and it finally worked!!  All of this information was properly displayed on the Customs Form.  I'm glad I wasn't the only one having this problem and that I found this site.

MaryAnn on

As a faithful believer in the USPS this has been a most frustrating experience.  Will try the suggestions.

Frustration wit... on

I send many packages abroad, which requires me to use the USPS customs forms. The online link while handy is a lengthy process, but it is practical if you can get it to function.

Since September 2022, the customs form link on the USPS website has been down. I have called the agents online to remain on hold for hours or only to affirm that their customs link is down, and no knows when it will be working. When asked who one can contact, the online agent indicate “it’s the government, they have to fix it.” In other words, no name is given, apparently there is no one. 
I’ve gone to my local USPS office, the agents there tell me that they have nothing to do with the online USPS. It is as if there are two USPS’ that do not talk to each other. The local USPS points the finger to the online USPS. The online agents point the finger to this unknown entity called USPS, who is controlled by yet a larger entity called the government. Neither the large entity USPS nor government entity have a person behind them to actually talk to about the issue. 
Customs form process: The online customs link is a 14-step long process. The last step is the confirmation and review step before hitting the print button. When you hit the print button a PDF drops , to save for your records and to print out and affix the customs form onto the package. 
The issue: When I get to the 14th step, and hit the print button, no PDF drops. Nothing happens, the USPS program renders a blank page. You can start over again in hopes it will work but the same thing happens all the time. This has been going on since September 2022.
Last week (3/9/2023), I tried it again, but on the 11th step, I couldn’t get past it. The “continue” button was missing. Each time you finish a step there is a “continue” button to progress on. Well, the “continue” button was missing on the 11th step. I could not continue. 
I have tried the customs form link on 3 different PCs: Two different PCs in two different offices at work, two different PCs at home. I even had a colleague in South Carolina try in on his PC. He received the same issue.
The conclusion: The issue does not fall on my side, nor on my PCs. USPS has a problem on the website, on their link, and they don’t or won’t fix it. USPS does not listen to the users either. I don’t understand this.  
USPS acts as if they are living in an underdeveloped country.      


 

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