Samsung Smart TV app does not retain login info

Site:

I have a Samsung Smart TV, Netflix app worked fine for 6 month. Now the app prompts me to log-in every time I want to use Netflix. Very, very, very annoying. What to do?

Comments

Sorry to hear your having issues but also glad to hear that I'm not alone. I contacted Samsung yesterday via chat and they indicated they are aware of the issue and the engineers are working to resolve it. Unfortunately they couldn't give me an estimated time frame for resolution. Although the actual cause was not given it was my impression that it was caused by the latest software update. I can relate to your annoyance!! In addition to having to log in each time I also receive frequent notifications that " Netflix cannot play the title at this time".

Are you guys kidding me? I'm getting the exact same err messages. First, I have to provide login information everytime I open Netflix app. Second, once in, some titles do not work on the first attempt, I have to insist multiple times to watch the same video, until I get no err messages and video plays just fine. I called Netflix for help, and they told me it's up to Samsung. They can't do much about it. So I called Samsung and they told me that *maybe* a previous update made Netflix app to act like this, and they can't do much. Can you believe that?

I have had the same as your and everybody else's problem. I had a friend over and resolved this for me, we suffered for months without help. Once you have clicked on the main page, click on menu then support, go to soft ware update, then click on line from there and down load to the newest version, takes about 9 minutes to load, when done turn off TV if id does not by itself. turn TV back on and get on Netflix again and then enter your password and e mail again. we did all this and now comes on every time. Hopes all this makes sense

Lise, you failed to include ANY details about what model Samsung TV you're using and what previous firmware you say you're updating from. The info you give has been tried many times by various people posting here. Many of us posting here would be delighted if a simple firmware upgrade that's been provided by samsung would fix their terrible product!

Hi Lise, I just tried that recently after reading these posts. I worked but for how long has yet to be determined. Just signing back into NetFlix also works every time but for an indeterminate time period. Samsung is constantly tweaking their software and I'm guessing that each time they do they create the potential for more errors. This is an inexcusable problem. As I mentioned, my ROKU box does not have these problems. I bought the Smart TV out of curiosity. I was appalled to learn that in regards to streaming functionality it can't compare to a simple $100 piece of equipment. The other aspect of this is that Samsung doesn't seem to be interested in fixing this problem or acknowledging that it is an ongoing problem.

it's now 3 years on. I have a Samsung smart TV (LG 32 LB500..) never mind the model. same problem still. Customer service is appaling. not only with TVs same with vacuum cleaners.... Its like something you would expect from many cheap chineese products. Not from one of the world leading brands. Absoluteley discusted with them.

i have an LG tv and this has been happening to me. I think it seems to be since I done an update.

This procedure worked great.

We just paid $1500 for this tv and I ran into this problem. I did the update and it still won't save the log in info. My update software is version 1116 on a Series 6, LED 6300. For now, my $78 LG blue ray player is doing the job lol.

Alex, we have the same TV (just purchased a week ago) and are experiencing the same thing with Netflix. hope it gets resolved!

I've had a Samsung smart tv for over a year and have always used Netflix on it, but just started having the problem on 11/2/13. It's driving me crazy, hoping for a fix!

Had my 6300 for 3 months. This started happening the past few days. Even did a system update and no fix.

Have a un65f6300 and have had this issue start appearing the last few weeks as well. Updated to latest software and still not working.

Same here. I use a Samsung Bluray to connect to Netflix and starting a few days ago I am constantly getting a message to reactivate my device. I have to exit netflix and then enter my info to login again. It will work fine for a few hours and then I'll get the reactivate message again. I have had more issues with this Samsung Bluray than any other electronic device I've ever owned.

same here... exactly.

Same here. Netflix has worked fine with no issues on our Samsung UN60ES6100 for over a year; suddenly aorund early November it makes me log in frequently. It's usually good for a full viewing session; sometimes even two, but inevitably I'm having to log in again. So frustrating! So software update appears to be available

My samsung also screws up. I have a Phillips that works great with Netflix. Samsung is not the best tv you can find. Or LG. I have an old (2007) Vizio that works great also but its not a smart tv. My friends that have Samsung all have problems. Get out of the box.

Thanks folks - all of you since March 2-13. I just signed up - for a free month of Netflix. I have a samsung - guess I'm screwed - and same problem. I'm gonna send this hyperlink to netflix and see if they answer me or if they care. If response no good I'm ditching Netflix. Can't afford to ditch my tv - even though it is only 4 years old.

I'm battleing the same issue. Started in early Nov. I contact Netflix at first and although they tried, they were unable to resolve it. I believe it's a Samsung issue. Dang, I hope they resolve it. Signing back in, with the remote, is a giant pain.

Jenel, that is when our issue started as well. It was also right after an update to "SmartHub".

Thanks for the info. This worked great!

thanks

I thought it was just our Samsung doing this. Of course my login is 10 ridiiculous characters. I have a problem even getting to Netflix because it will come on the screen that itis not avaliable to try later Have same problem with HBOgo. No problems with my roku or Vizio connected through PS3. I am really disgusted with Samsung. I hope it repaired SOON!

I'm having the same issue. Neither Netflix or Amazon will work. Error message - We are having trouble playing this title right now. Please try again later or select a different title. Little code in corner tvp-805.

It's definitely not Netflix. I've deactivated all devices and it works on our LG TV, iPad & Apple TV ... soooo?! When's the fix coming?

And by the way, there was a software update today. I was hoping that would fix it, but it did not.

Same exact issues with Samsung TV and Netflix!! So annoying, especially since it worked fine for so long! The past couple months we have been getting "Netflix cannot play the title at this time message" which was annoying in and of itself. But now it prompts us to log in every time, too! I'm glad we're not the only ones. I thought it was a Netflix issue, and they just kept telling me to contact my ISP and have our connection reset. I knew that wasn't the issue b/c we can stream just fine on the Roku and our computers. Just a little FYI... I was searching on another message board about this issue, and one 'solution' to the problem was to go into the TV's network settings and change the DNS settings to 'Manual' and the address to 8.8.8.8. Doing so seems to have cleared up the 'Netflix cannot play the title at this time' message, at the moment anyways. But we are still having to log in. :( Will be watching for updates, thanks for posting!

Thanks for the tip Angie. It was definitely worth a try but didn't solve the issue for me. :( I had also contacted Netflix, tried a new router and resetting my connections. I'm just not very optimistic that the issue will be resolved in the near future. I was also searching and noted some users having the same issue as early as January. If the issue is indeed due to the software update, I wish they would "push" the previous software release which was compatible with Netflix out to users.

Thank you for your post, after two days of fighting with the netflix app and getting absolutely no help from netflix or samsung customer service i have with your instructions finally broke through the wall. It is working for now. Thanks again.

OMG, It works great. Thaks you so much for the DNS settings update.

everyday i need log in to my netflix account so i can see the movies

Yes, this is now happening to us as well, like it's gotten worse! We need to log in Every. Single. Time. Also, the 'trick' I mentioned above with the '8.8.8.8' for the DNS address isn't even working anymore (for a bit it had seemed to clear up the 'Netflix cannot play this title at this time' message... not anymore). :(

We are having the same two problems: we must login to Netflix each time we turn on our Samsung TV, and "Netflix cannot play the title at this time message" . On the second one, the title will eventually play if you keep on selecting it (up to 20 times!). Also, we have four Samsung SmartHub TVs and this is only happening on one of them.

Bailey, keep watching movies on all TVs, using Netflix. This issue happens after a few months of usage.

Same problem with having to log in every time, which is time consuming with the TV remote. And having to try 20 times to get a selection to play. I called Netflix and they spent a very long time explaining why the problem was on my end and why I needed to spend more money on a new modem and router, which I did. No effect.

I contacted Samsung today and asked for an update. I thought I would share the update here. It is indicated below. It's good to know that they have partnered with Netflix to find a resolution. We certainly apologize for the inconvenience. This is still an ongoing issue that Samsung has partnered with Netflix to work towards a resolution. Please stay tuned and we will let everyone know as soon as an update has been provided. As an additional bit of information, Samsung has a Facebook page where you can submit problem tickets. If you have other concerns you can send them an email from the Facebook page by using the "Ask Samsung" link. The Facebook page is entitled "Samsung Support".

Thank you, Sandy. I posted this on FB just now: "(1) Samsung SmartHub is not retaining my Netflix login credentials since the last software update. I am forced to log in to Netflix every time I open the app. (2) EVERY time I try to play a Netflix title I get an error saying that Netflix is having trouble playing this title; pick another or try again later - up to 10 times in a row before it will play. This, also, since the last update. And (3) the Samsung SmartView remote control for my iPhone has also stopped working entirely." I will update when I get a response.

Samsung Support Hi responded: "Would you mind sending your model code, serial number, and contact info to the Support Form: https://www.facebook.com/samsungsupport/app_158125230916392? We’re going to do a little more in depth troubleshooting. We’re looking forward to assisting you!" I'll let you all know how it gets fixed.

Thank you so much for keeping us posted, Bailey! I haven't heard back from Samsung yet. Still following this thread!

Got the same problem here: - have to login to netflix every time. - have to click on a selection a million times to get it to play Since both these problems only started in the last few months, I can't imagine how it's not a software samsung/netflix issue. Both have sent out sw updates. Annoying beyond believe!

The Samsung Support site (Facebook) replied to me with an e-mail requesting the Model # and Serial # of my Samsung SmartTV. I sent it back to them on Wednesday night and I am waiting for them. BTW, we use an Apple Airport Extreme router and a Comcast-provided modem. Anybody else have that same hardware?

I have a Comcast-provided modem but a Linksys router. However, I can stream Netflix perfectly to my Roku, so for me, our problem lies with Netflix/Samsung.

I have same problem, i have a apple airpor express, in netflix alwais ask for de password, many many many

Exact same problems here; Smart TV doesn't retain netflix login info and keeps saying "problems playing this title". Movies only play after 10 or 20 attempts. I have been trying to find a solution for almost two months now. It is annoying to say the least. Netflix is working great on the rest of our devices which are all Sony. This is our first Samsung product, and also will be the last one....

Hi - we have three Samsung SmartHub TVs, and Netflix works just fine on the living room (downstairs) and our daughter's room (upstairs), but NOT in our room (also upstairs). It is so frustrating, but we know that it isn't the modem, router, or Samsung brand. We have been waiting for Samsung Support to respond to our specific model & serial number submission. Maybe we gave a defective TV?

Maybe it only affects certain Samsung smart tv models. But, I am pretty certain it is a Samsung issue because our Sony and Apple devices work perfectly.

I have the same problems since Samsung upgraded their SmartHub around 3/2/2013. In detail, the problems are: 1) Can’t retain the Netflix login info. We have to type in the e-mail and password every time when we try to use Netflix. It is very annoying, especially through the remote controller. 2) Constantly getting the message “We're having trouble playing this title right now. Please try again later or select a different title” when try to play the video. I made numerous calls and online chats with Samsung and Netflix client supports. Neither of them is helpful. It is a perfect example to show Samsung, the obvious guilty party, is incompetent in many areas. First, Samsung has weak or even non-existing change control management in place. Did Samsung fully test the SmartHub upgrade BEFORE they released it to massive users? Did they work with major application partners such as Netflix for the upgrade before and after? One key step in change control management is to have a recall or roll-back plan for the upcoming changes. If the change does not go smoothly, they should roll back the change immediately by the pre-defined roll-back plan. Did Samsung have such plan in place at all? If so, why did they not take any actions so far? Second, Samsung is showing poor customer support from the top to the bottom. They do not have an official web site to communicate with Samsung TV users about any ongoing global issues. Whenever I called the Samsung support line, they always play the tricks like: a) Deny the issue: no ongoing problems with Netflix. No one reported any issue. b) It is your router or modem issue. Then why my iPad plays Netflix perfectly through the same router and settings. c) It is Netflix issue because the TV browser is working fine. They even asked me to explain why the TV browser is working fine if it is a Smarthub issue. My answer: you are hopeless, Samsung. Third, I am very disappointed with Netflix, beside hopeless incompetent Samsung. In my view, even the root cause of this issue is not from Netflix, they should or can do better. From another angle, it is Netflix application not working, regardless whose fault it is, on its major delivery platform. If Netflix really cares about their service to be satisfied by the users, they should proactively work with their business partners like Samsung to make their service work, even push them or kick their a!* when necessary. Remember, as individual customers, we have no bargain power with Samsung. But as a business partner, Netflix can have direct line with Samsung management to get the issue fixed in no time. Netflix failed to do that. Whenever I contacted Netflix, they just simply asked me to contact Samsung by myself. Again, there is no communication or progress from Netflix on this issue. In short, Netflix is no different with a normal company. A great company, like Amazon, cares more about user experience with their services. In the first few days when this issue came up, I was surprised how Samsung made such big poop without proper testing in advance. After two weeks, I am frustrated neither Samsung nor Netflix had any communication or fix yet. Now, almost one month later, I am wondering whether Samsung is still trying to save their reputation if any. Are they so bad?

We have been dealing with thus issue for a couple of months! We have several Samsung's and I'm thinking that this one is defective. But the issues here are not being addressed by Samsung. Maybe it is time to post factual reviews on Amazon - where we bought ours - and to the Consumerist. Others should be warned not to buy one of these TVs, at least until Samsung figures out how to fix the problem and DOES it.

Some great comments Nick. I couldn't agree more. I have contacted Samsung twice. On both occasions they have acknowledged that they are aware of the issue and that they working on it. Yet, it's been nearly 2 months for me since everything worked properly. I've done two things since then and things have only gotten worse. I completed a recent software update a few weeks ago in hopes of seeing improvement and another issue has presented itself on Netflix. In addition to the 2 issues you identified the system will not advance to the next episode when one is completed. It just churns and churns so I need to exit and manually select the next episode. After getting so frustrated with Netflix, I decided to try Hulu Plus. When playing titles on that, the system continues to buffer. No problem on my PC so I'm convinced my internet is not the issue. Given these issues and continual frustration I have decided to see if I have any options since I am within the 1 year warranty period. Just curious if it is related to my specific model number...UN40ES6100. . Anyone else having issues with this same model?

Problem is not model specific.

Advance to the next episode? No, that doesn't work on Nextflix, although it works nicely on Hulu Plus. BTW, we set our TV back to the default settings and started over but it didn't help the Netflix problems. Also, since we contacted Samsung Support on their FB wall and sent our model and serial numbers a week ago we have heard nothing back. We did set a new SHORT Netflix password to make the constant logins a little easier on the remote.

We have had precisely the same problems-- need to login every time we run the Netflix application, and get the Netflix can't play this title at this time message. We've been bounced from Samsung to Netflix and back-- each entity blaming the other. All we were told was that the Netflix application is designed to work with a particular Samsung software version. (We are currently running 1029 and Netflix mentioned said we needed 1055 which is not even available for our UN40ES6100 TV). If anyone gets better information, please share!

samsung stinks i call 5 times and really got now where with them i cant even roll back the driver that really stink

I sell TV's. I have had people bringing Samsungs back because of the Netflix issue. I have two myself with the same problems. I have begun just selling LG and Sharp to the customer until Samsung fixes the problem. It makes me and my company look bad.

I have the exact issue as everyone else that has a Samsung smart tv. This is very frustrating we paid for the tv, and currently continue to pay for Netflix. Samsung and Netflix really need to get their act together. It has been nearly 3 months for me.

we have a 2012 Samsung 3d smart tv that came with a Samsung galaxy tab II 7.0. I have been experiencing both issues since shortly after we got the tv. but I just discovered something new. this may only work with Samsung galaxy tablets tho. the newest version of the Netflix app for the tab lets you play what you select on the tv. I kept getting the "could not play.." error on a various movies on Netflix, but th movies would play on the tab. so I told the tablet to play the movie on the tv, and Netflix (which was already running and logged in (for the moment). anyway, the tv started to loading the selected title, then it blinked quickly twice and then presented the Netflix login screen. can anyone else confirm this activity for me?

forgot to mention that amazon prime, hulu plus, and Pandora work with out issues and i'm able to stream Netflix on my pc just fine

Same issue here, I bought samsung smart tv last year everything worked find, but i updated the latest software just 3 months back, then it started giving all netflix problem. 1. i have to enter user name pwd every time 2 all the titles not playing in first click and giver error message, i have click multiple times until it plays 3. netflix taking time to load all is getting worse now in samsung product...

last night, 4.20.13 Smarthub did what seemed like a major update, where it uninstalled all the apps, including ones I added, and needed a restart of the tv to reinstall the default apps. But, it appears the Netflix login feature is still broken. it still asks me for my login, and still refuses to play many titles the first time I select them. How hard can fixing this be? I bet a trained chimpanzee could fix it. well, maybe not but the fix has got to be simple... or am I wrong?

Chat Information Please wait for a Samsung Agent to respond. Chat Information You are now chatting with 'Powell'. There will be a brief survey at the end of our chat to share feedback on my performance today. Chat Information Your Issue ID for this chat is LTK56402932624X Powell: Hi, thanks for reaching out to Samsung tech support. How can I help you today? Visitor: is there any update as to when Samsung will fix the netflixc login issue? Visitor: for the Samsung smart tv Powell: I'm sorry to hear that you are having issue with Netflix app login. Powell: Please provide me with the model number of the TV. Visitor: UN60ES7150F Powell: Are you able to access other apps on the TV? Visitor: yes, hulu plus, Pandora, and amazon prime all work fine Powell: Please reset the Smart Hub. Powell: Open Smart Hub>>Tools>>Settings>>Reset. (PIN:0000). Visitor: the smart hub was just reset last night when it updated to latest version Powell: have you upgraded firmware on your TV? Visitor: the Netflix issue that I am having is common to many Samsung smart tv users Powell: There are no issues reported to Samsung on this model. Visitor: the firmware is the latest version 001029.2 Visitor: http://sitedown.co/netflix/samsung-smart-tv-app-does-not-retain-login-info has posts by many other users with exact same issues Powell: I'm sorry, we don't authorization to check third party web sites. Powell: Please reset the TV to factory settings and check if the issue persist. Powell: Please press Menu>>Support>>Self Diagnosis>>Reset. (PIN:0000). Visitor: I discovered a problem that maybe related to the login problem that occurs when you tell the Netflix app on a galaxy tab 2 7.0 wifi to play selected movie on the tv instead of the tablet Visitor: when you attempt to play the movie on the tv using the tablet the tv screen blinks and then presents me with a Netflix login screen. even when the tv had Netflix up and logged already Visitor: the to problems may or may not be relater Visitor: *related Visitor: tv is reset BTW Powell: As other apps are working fine, I recommend you to contact Netflix app support as the issue persist with Netflix app only. Visitor: I am entering Netflix loggin info now Visitor: this issue is not a app issue, it is a tv device issue, where the tv does not retain login info. Netflix has already told me to contact samsung Visitor: netflix is logged in now.... Visitor: exiting netflix Powell: Okay. Please go ahead. Visitor: loading netflix from smart hub Visitor: waiting....... Visitor: netflix is asking me for login info....again..... Visitor: netflix app worked when tv was new. it was only aftera firmware update that it stopped working Powell: Please provide me below details so that I can forward the issue to appropriate department and they will look into this. Powell: First Name: Powell: Last name: Powell: Phone Number: Powell: Email address: Powell: Smart Hub version: Powell: Unique ID. Visitor: CENSORED FOR MY PROTECTION Powell: ESN number: Visitor: CENSORED FOR MY PROTECTION Powell: Launch Smart Hub> Press the Tools button>Scroll to Settings and press enter> Scroll to About Smart Hub and press enter>scroll to Details. Visitor: CENSORED FOR MY PROTECTION Visitor: CENSORED FOR MY PROTECTION Visitor: the about smart hub option does not exist Visitor: only option is details which brings up option about app that is selected Powell: When press Smart Hub>>Tools>>Settings>>Details. Are you able to find the information. Visitor: only options is auto ticker and push notification settings Visitor: \ Visitor: wait Visitor: I found it.... accidently double pushed button... Powell: Okay. No problem. Visitor: smarthub 4.5401-5.0 Visitor: CENSORED FOR MY PROTECTION Visitor: the netflix esn is there also even tho thelogin info isn't Powell: Please provide me the ESN number. Visitor: CENSORED FOR MY PROTECTION Powell: Thank you for providing the details. I'll forward the issue to appropriate department. Visitor: ok any idea as to when I will hear back from Samsung? Powell: After the issue is fixed, it will be updated on the Samsung web site. If additional information required, they may contact you further. Powell: Is there anything else that I can assist you with? Visitor: ok thank you for your help

I work at a very large television retailer. The complaints and angry customers has gotten so bad, we are telling customers that use Netflix a lot to choose another brand. We are tired of taking the heat for Samsung. If enough people call the retailer and complain, sugguest they don't sell Samsungs until it is fixed, the word will get back to them in a strong way. A retailer that buys thousands of Samsung television can get thier attention if we can get them all to complain. Samsung created the problem with their firmware update. They could fix it in a day if they wanted to.

I also have the same problem with having to log in to Netflix every time on my Samsung tv. Also am having to select a show 3 to 10 times before it will play. It worked fine when I bought the tv and have had this problem for three months. Samsung was no help at all. I had planned to buy two Samsung smart tvs for the bedrooms because I initially liked it so much. I will purchase other brands now, Samsung's loss. In fact I will not buy another Samsung product. If anyone finds a solution to this problem, please share.

This is ridiculous. I called Samsung to get help with the issue I am having, and was told to contact Netflix. They told me that it's Netflix problem, because I am able to get on line with all the other apps. Okay so I call Netflix, and they told me to contact Samsung that it's their problem. If anyone finds a solution to this problem please let me and everyone else on this site know. This is very frustrating.

I've had the same problems as everyone esle for quite a few months now. -login to netflix every time. -click on a selection a many times to get it to play I can't find a workaround. UN50ES6500F Newest firmware 001029 New router

I called samsumg again but this time, I initiated a remote support session, and once they connected, I described my issue. They spent less than three minutes looking at whatever it is they can see through the connection and then told me that there is a firmware update availible that is not availible through the network. They saidbthey would send me a flash drive with the updated firmware that will fix the netflix issue. I gave them my details and am now awaiting said flash drive. Whether it will actually fix fix netflix or create a whole new set of issues remains to be seen. I will post back when I get the drive and update the firmware.

That's the first possible solution to this problem I've heard of. Good luck and we look forward to hearing how it goes!

Hey cybot, thanks for the heads up on the issue. I also called Samsung, and inititated a remote session. They updated the smarthub, and removed netflix, and reinstalled, but that didn't work. So they finally said they will send me the firmware, and should receive it from 5 to 7 days. I really hope this firmware update works. I will keep you updated on the result.

i have Samsung 46" LED smart D7000 series Tv & when trying Netflix i get no option to even login?? i get this -> please update your software in order to enjoy features... etc etc etc. i go to the online software update page but i have the latest software version? anyone using same Tv with this issue or had the issue & knows any fix??? cheers in advance guys

cpt scarlet - have you tried using the the upgrade function that is built into your tv rather than going to the Samsung site? also try resetting the smart hub. resetting the smarthub should cause a reset, and if necessary, an update to the smarthub apps. -- just in case you were talking about the software update menu in your post, plz forgive my stupidity, and go ahead and try to reset the smarthub.

I emailed Samsung yesterday and I was told the most recent version of Firmware was available from the Samsung site (see below). I'm by no means a computer geek and thought Software and Firmware were one of the same. I am able to upgrade the software via the TV but I can't find an option for updating firmware. I did reference the fixes with the Firmware and there was one reference to Netflix. I'd give it a try now but I don't have an available flash drive. Here is the message and link from Samsung: If you like, you can download the update from the website onto a flash drive and then transfer it to the TV. Here’s the link: http://www.samsung.com/us/support/owners/product/UN40ES6100FXZA? Near the bottom of the page, click the Downloads tab, and then click Firmware. You’ll see it listed there. Let us know if you need any more help.

sandy- firmware are like instructions telling the hardware how to operate. the software is just implementing the hardware in different ways whether it is browsing the internet, or using Netflix. there seems to be some sort of disconnect between Samsung tech support and the Samsung remote services support. from what Samsung remote support told me the special firmware that fixes the Samsung/Netflix issue is not available for distribution. you would have to initate a remote support request for your tv. the easiest way is to go into your smarthub and use the 'Samsung cares' app and fill out the form and wait for them to call you back. the first time I tried it they did call me back, except it was the next day and I was at a dr.'s appointment by the time they got around to calling me back. Apparently the remote support is able to let the tech see thing we can't, because they looked at my tv for less than 3 minutes before telling me about the 'special' firmware. the flash drive they are sending me hasn't arrived yet, so I don't know if it will fix anything, create more problems, or just make things worse.

Thanks Cybot. What's sad about this whole issue is the support/communication from Samsung. Something's seriously wrong when we need to count on each other for information. I submitted a form on line and await a call. Based on the number of users who have encountered this issue. when someone calls support, the Samsung rep should know immediately that it's a widespread issue and communicate appropriately/provide follow up to the customer.

After doing a little more research it is possible that the firmware update on line is the one that is being mailed to you. I utilized the menu features on my TV and found that I am currently running on firmware/software version 001029. When trying to update this software it indicates nothing is available. Yet when I navigated the website via the link, I noted that the latest version is 001029.2

sandy - 1029.2 is what my tv is using as well. I have no information currently as to what the version on the flasg drive will be. what surprises me the most, is there is a disconnect of some sort of both the quality and expertise between Samsung tech support and those that I spoke to when I initiated a remote support session. I have mentioned to the tech support people before that this is a widespread issue, but their responses have ranged to "this is not a reported issue" to flat out denial of a an existing problem. I have even pointed out this forum, and they told me they weren't authorized to access anything other than Samsung material. while this may very well be, I would think that all the complaints about the same issue occurring across multiple models would catch some ones attention. i'm wondering if the tech support people reached through they phone and chat sessions have any technical training whatsoever. each time I have dealt with them, it has been the same exact responses, almost like they were reading a script. the remote support has allowed me to make the more progress in 5 minutes than I made in 6 months of haranguing with normal Samsung support. while I'm glad they do appear to have solution, having untrained people manning the tech support phones is worse than inexcusable. having untrained people manning the support phones is the only reason I can think of as to why the remote support technician knew about the 'special' firmware, but tech support did not.

@ cybot i did the smarthub rest as you suggested but nothing has changed with Netflix??? i dont even get the login screen option asking for my email info & pass i am using the latest software from the upgrade function built into Tv also ? has anyone got this Netflix running on sammy 7000 series Tv ????

try performing a reset of the Netflix app it self... push the buttons on your remote: up, up, down, down, left, right, left, right, up, up, up, up the Netflix app will need to be active while doing this combo. another thing you might try is registering/log in to the Samsung account on you tv in the smart hub. also when you have the Netflix app highlighted, you might try pressing tool and then select reinstall you could also reset the tv back to factory and then reupgrade the firmware and such. on our network, there can be no other traffic or for some reason the firmware upgrade get corrupted partially. we have had to redo a firmware upgrade more than once before.

I have to log in each time PLUS I get a blank screen the first time I select the Netflix app. It takes two attempts to even reach the annoying log in screen every single time!

finally received the flash drive that Samsung said they were sending too me. upgrade installed firmware version 001031 the first title I played In Netflix started immediately. subsequent titles started first time as well. I exited Netflix and then went back to it and it went directly to the selection title screen! next I turned off tv and then turned it back on and tried Netflix again. again Netflix started up again with out any issues. if I could be sure that the firmaware would work on other models, I might put the file up for everyone. but I am pretty certain it is model specific. that being said, it looks like the solution for this issue, is to initiate a remote support session. since samsungs tech support is useless, remote support seems to be the only way to fix this problem with netflix

Awesome news Cybot!! Thanks so much for posting the result. I did request a remote session last week but not much to my surprise, they didn't call back. Since this is the type of support I have come to expect from Samsung I decided to wait until you posted your result to avoid any further frustration. Time to try again. Thanks also for posting the version as that may prove to be helpful.

Cybot, This is really good news. I don't think the samsung apps are model specific. the current online version is 1029, the firmware versionis 1031. This should support all the samsung tv's. It would be helpful for many others if you could upload the software online and share the location. Appreciate your help. Thanks Vel

Cybot, can you please post the firmware update. I really want to try the upgrade.

my tv is a UN60ES7150F

Great news cybot! If the firmware is not intended for a certain model it will most likely not load. What model is your TV cybot?

THANKS CYBOT I ALSO CALLED SAMSUNG AND WAITED FOR ABOUT 1 HOUR ON THE PHONE TO TALK TO A LIVE PERSON THEN IT TOOK ABOUT 20 MINUTES FOR THEM TO TELL ME THAT THEY WILL MAIL ME A NEW USB FIRMWARE UPDATE. THEY SAID I SHOULD GET IT WITHIN A FEW DAYS SO THAT WAS ABOUT 5 DAYS AGO. I HOPE THEY MAILED ME THE RIGHT UPDATE. ALSO I HAD TO GIVE THEM MY TV SERIAL NUMBER SO I THINK THEY WOULD GIVE ME THE RIGHT UPDATE .I HOPE SO. AFTER I CALLED THEM ABOUT 7 TIMES THEN I STOPPED CALLING THEM FOR ABOUT 2 MONTHS OR MORE. ITS BEEN MORE THEN 3 MONTHS SINCE NETFLIX DID NOT WORK RIGHT AFTER THERE TV UPDATE I WILL KEEP EVERYONE POSTED WHEN I GET IT AND IF IT WORKS. TAKE CARE EVERYONE.

Good Luck everyone!! Tried to initiate a remote session today to no avail. Apparently they are only available Mon-Friday. Was on the phone for 2 hours and that's not an exaggeration. Mainly because I got disconnected and I had to start from scratch and tell the story to another person. They connected me with application support specialist and we did the usual routine (reset the TV/reset the smart hub/ect).. Since nothing fixed the issue I can expect a follow up call in 2 business days (does that sound like a recording). Oh well, at least I'm a little more optimistic as the specialist seemed somewhat knowledgeable. My TV is under warranty and if it can't be fixed he said I would receive a replacement. I did mention the possible firmware fix (1031) but they indicated it wasn't available for my model. Needless to say, I have a hard time believing anything they say. I guess if they don't call me back I'll try the remote session again.

I will put up the firmware shortly, but I have no idea if it will work on other models. Netflix is still working like it is intended too. the load screen for Netflix is a little different from what it use to be. it now states what it is doing during the logging in and load process. it sure is nice to be able to only have to put in the sign in stuff once and forget about it..... it is great to be able to watch what I select too.... .

@ CYBOT - I tried this bud ----> try performing a reset of the Netflix app it self... push the buttons on your remote: up, up, down, down, left, right, left, right, up, up, up, up the Netflix app will need to be active while doing this combo. but nothing happened?? as i say i do not get the login screen all i get is a message saying please update SOFTWARE ( which IS the latest from the download panel ).. i again have done a factory reset but same result? someone must have this working surely??

FIRMWARE UPDATE WORKS NETFLIX WORKS GOOD NO MORE LOGGING PROBLEMS AND NO MORE FREZZING UP WHEN PLAYING A MOVE THE UPDATE IS 138MB TO BIG TO EMAIL ANYONE BUT IT WORKS JUST LETTING EVERYONE KNOW

@ SUGARMAN great stuff.... what model number is your TV bud?

MY TV MODEL IS A SAMSUNG 46IN LED UN46ES6100 THE UPDATE I GOT IS 001031 OR 1031 TO MAKE IT SIMPLE IT TOOK MORE THAN 4 MONTHS OR SO BUT IT WORKS BUT I DONT THINK I WILL UPDATE MY TV AGAIN BECAUSE EVEN WITH THIS UPDATE YOU STILL CAN'T ROLL BACK THE DRIVERS OR UPDATE, THINK I WILL JUST LEAVE IT THE WAY IS IS NOW DONT WANNA GET JERKED AGAIN

thanks for reply SUGARMAN im sorted whooooohoo :-) downloaded this firmware from here http://www.samsung.com/uk/support/model/UE46D7000LUXXU-downloads & loaded onto Tv by USB ITV / Ch5 & You-Tube all working now also... happy times are here :-)

I cannot thank everyone enough for all their comments and posts. I successfully updated my TV via a USB drive using the firmware available on the Samsung website. It appears it just became available today as it has a posting date of 5/13/2013. All Issues with Netflix are solved. I'm with Sugarman...I'm going to stick with this version for awhile unless I encounter more issues. I've had enough of Samsung support for awhile. My TV model is UN40ES6100.

OK, I have posted the firmware twice to my public skydrive, only to have the file disappear with in a couple of hours, and now I just looked at my inbox, and have 5 - 6 messages from Live/M$ saying I was making copyrighted material available for public distribution, and a threat to permanently suspend my account(s). as of right now because of what I assume are email delays, I now have now had my account flagged as having "suspicious activity" occurring on it ( a temp ban I think) as well as two warnings on my account. a third one will result in my account being permanently suspended.... appearently big brother at $am$ung legal are monitoring this thread or something. I know it cant be something else because I have like three other thing in my skydrive (all very legal) and the filename for the firmware was specified. I can understand them wanting everyone to only install firmware from official sources because of security concerns with smart TV's ($am$ung $mart TV's in particular). but this is kind of over kill.

PROBLEM FIXED Thank goodness. UN50ES6500F I downloaded the new firmware from the "online" option. Menu button to Support to Upgrade software to online option. Ii downloads 1031. Restart TV Menu button to Support to Upgrade software to "Alternative software" option. Choose version 1031. Restart. Problems with Net Flix solved. :-) Thanls to all

Confirmed that the firmware update (1031) fixes the issue on 40 inch LED Smart TV. Also, this might help folks: http://www.youtube.com/watch?v=klRjfhhbd74 (how to install Firmware for your TV). Thanks for the answers cybot!

Man about time, I just downloaded update 1031 and it is fixed. As an IT professional, if this sort of time had happen at my company, someone would of been fired. I'm really bum that Samsung and Netflix wasn't more transparent about this issue. At least they could of posted a bulletin on there site and informed they Tech Support time to let customers know who called about this problem know that this is a known problem and that they're working on a solution. All I got was a bunch of useless information and a total waste of my time. I spent a total of 6 hours on the phone with the support teams from Netflex and Samsung. Overall, I think both companies have a good product, but this type of thing will only damage Samsungs reputation. In the end I'm very happen that the latest firmware fixed the problem and I'm extremely happy now.

I had the same problem with Netflix/Samsung. Below is the conversation with the Samsung support rep. I did use a USB flash drive and updated the firmware. It did fix the problem...... or at least it seems. (Oh, and BTW my tv can be remotely accessed!) Please wait for a Samsung Agent to respond. You are now chatting with 'Rosemary'. There will be a brief survey at the end of our chat to share feedback on my performance today. Your Issue ID for this chat is LTK11179078989X Rosemary: Hi, thanks for reaching out to Samsung tech support. How can I help you today? Visitor: I am having trouble with Netflix. I have to login everytime I use it. It sounds like Samsung has this problem for a couple months. Visitor: How do I fix it? Rosemary: I am sorry to know that you need to login to Netflix each time you wish to access it. Rosemary: Please provide the model number of the TV. Visitor: just a moment Visitor: where can i find it? Visitor: can you do remote management? Rosemary: You can find it on a label on the right edge or rear of the TV. Rosemary: That can be verified with the model number of the TV. Visitor: can i find it on the 'menu"? Rosemary: Yes, if it is a TV after 2011. Rosemary: Please try the step below: Rosemary: Go to Menu >> Support >> contact Samsung >> Model Number. Visitor: ok Rosemary: Thank you. Visitor: model UN55D6050 Rosemary: Are you able to access other apps without any issue? Visitor: SOFTWARE VERSION T-GASAKUC-1022.4 Visitor: Yes all other apps. Rosemary: The latest firmware for your TV is 1031.0. Rosemary: Do you have an empty USB flash drive? Visitor: uh..... no... Visitor: can you go in remotely and fix it. Visitor: this is our second home and I don't have a flash drive. Visitor: When in the menu it won't allow me to do an upgrade. Rosemary: I will check if this TV has remote management feature available. Visitor: my tv says you can Rosemary: I do not see an option available for remote management on your TV. Rosemary: I checked an internal resource. Rosemary: However, I will provide you the remote management number as well as the steps on how to update the firmware using the USB flash drive. Is that okay for you? Visitor: 'the call center will access your samsung product remotely......" Visitor: Are you going to send me the flash drive? Rosemary: Okay. I recommend you contact our phone support at 1-800-SAMSUNG (726-7864); The remote management team is available 9:00am to 12:00am EST (Mon-Fri). Visitor: ok Rosemary: Not really. I can provide you the instructions if you have an empty USB flash drive. Visitor: um go ahead Rosemary: Thank you. Rosemary: Please click on the link below to download the firmware file on your Windows PC: Rosemary: http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=4058896&CDCttType=FM&ModelType=C&ModelName=UN55D6050TFXZA&VPath=FM/201303/20130317002343906/T-GASAKUC.exe

I still cannot get mine to work. It says no updates available. Model UN60ES6100 This problem is driving us crazy!

Theresa, I had the same message about there being no updates available. Be sure Smart Hub is closed. Then you can do the updates.

Theresa I have the same model UN40ES6100G, there isn't the 1031 update firmware in the Samsung web page. The issue with netflix persists. I created a short mail and a short password to log in.

My tv also said no updates a Available. But I still went through the steps and it did work. After the USB flash drive was installed it did take the up date.

I would not be surprised if the chat be surprised if the chat tech support is actually an advanced modern version of those "therapy bot" AI programs that were sort of popular about 10 -15 years ago. they certainly excel at spouting the same useless information over and over. I wonder what would happen some one told typed into the chat box, "the following statement is a lie. The previous statement is a lie." Sorry... a bit of Portal humor.... could not resist....

Using USB to update TV with new firmware did the trick for me. Go to http://www.samsung.com/us/support/downloads and go through process to find your exact electronic and then download newest firmware to computer and then transfer to USB. notes: 1) when extracting .zip file onto USB create a new folder, with same name as .zip minus the .zip. Also copy a second version of update to USB, not under a folder. So the USB really has 2 copies. This enabled my TV to find the update when putting USB into TV. 2) on my TV when I tried to go to Support/Software updates, the software update was greyed out. I went down a few options to Remote Management and clicked this, this asked me to agree to something. I just cancelled out of this and then the Software update option was not greyed out anymore. Odd but I did this numerous times and it always ungreyed out Software Update option. Even if your Samsung unit says there are no updates available when trying to do it online, use USB method and the newest firmware (which must be to big to download online (mine was 138 MB)) will solve this really annoying issue.

Our TV is a 60 inch wall mounted in a recessed space, I cannot get to the USB port... Is there not any other way to get the update?

I had the same issue and it wasnt solved by a firmware update but rather deactivating and reactivating my netflix app on my smart hub. follow these instruction on the page then at the bottom click on how to activate it. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=428359&modelname=UN55F7050AF&modelcode=UN55F7050AFXZA&session_id=&from_osc=&__ncforminfo=LW6Szg3aYssFkaGPJvklgocKFz8linJpU4DCIbd5t1gEBgrFSF3UxPtlYYfp8HLg_5L5Y-OsLxHoY-9gmjsya_xhGzLnzYGXquyra2itE7H0tkGQ5AqogkEdqQLvbyG2

This is a great site. My issue is I cannot connect to Netflix on my Samsung Smart TV. It tells me to exit or try again. When hit exit, the TV freezes. Any info on what this could be/ How to fix?

Try updating your TV. There're tons of info on how to do this in this thread.

Guys! Excellent news! I'm having this problem for month, and now I know there's an update for the firmware which fixes the whole problem. My question is, I live in Brazil, so I got the brazillian version of a UN406500GXZD (Slim, full hd, Smart tv, 3d, built-in wi-fi, etc). Does this american (US) update will work on my TV? Or will it break for ever? Will my warranty expire after the update process? Thanks!

The issue is resolved in your tv model, go to menu and update tu 1016. :)

Thanks everyone for sharing this. My months old problem have been solved by downloading ver 1031. As Mycanes have described earlier in this chain of posts, There is no need for a USB drive. You can go to support page (using your remote) and select, online mode. The TV will download the 1031 version and will then ask you if you want to install this. Press yes/enter and restart the TV. Thanks again everyone, without this forum I would not have get this to work.

Me again, from Brazil. Unfortunately, here in Brazil, Samsung support is even worse than US. The latest version is 1015.1. Today, I updated my TV from version 1010 to 1015.1, and now the firmware is even WORSE! My keyboard used to work inside the all apps, and now it only responds to the Smart HUB menu. Does anyone here lives outside of US? ANd updated your TV using the provided Samsung update link (up to T-MST10PAUSC_1031.4)? In Brazil, the firmware is named T-MST10PIBRC_1015.1. Can anyone assist me?

How do you get to login on Netflix on Samsung smart tv. It does not show virtual keyboard to signing. Can anyone solve my problem.

When you get to the login screen, press the "return" or "enter" button on your remote control, located right among the directional keys. A new screen will come up for you to type your username. Remember to do the same with the password.

Thank you guys so much for all the info, used the 'online' option to download the firmware. So far so good! This problem has lasted MONTHS, thank you all so much for keeping this thread updated!

same problem on our LG SMART TV read whole article and waiting on LG TECH .

I enjoyed reading these comments as it's good to know I'm not alone! However, my UN55ES6150FXZA model is still plagued with being unable to use NetFlix any more. It had worked fine since purchased last November until about a month ago (recent firmware issue??) I also cannot view Amazon Prime videos although 'previews' or 'trailers' play just fine. This happened at the same time. Hulu Plus and YouTube still function just fine. I have hardwired, reset, reinstalled everything recommended. I've spent way too much time on phone with NetFlix and Samsung (remotely controlling the set)...gotten no results fixing the problem. I'd like to be able to 'rollback' to the past firmware but, of course, they don't allow that. I was told that Samsung's aware of the problem and I should wait for an update! .....Quite frustrating. Anybody else here still having the netflix 'can't play this video right now' problem? Here it is June 20 and my 'Not So Smart' TV is unable to do what it had done well for 6 months before.

We are having the same problem on our Samsung "smart tv" what a joke. We have an $80 blue ray player on a $200 TV that works without flaw in another room....and and $800 paper weight in the living room, finally gave up on Samsung "customer support" they were useless.

I've recently been having trouble staying logged in to Netflix and have to log in almost every time I use it -- but I'm not using Samsung at all. I watch Netflix via Comcast on my Dell PC. How can this be a Samsung issue?

I'm in Ecuador... Have a UN40ES6500G with the login data reset error and the "Netflix cannot play this title at this time"... My firmware is 1015 and had the problem for months... I guess I have to wait a lot to get a firmware version that fix all of these issues

Hola, soy de Ecuador, tengo el mismo modelo de tv y el mismo problema, hace dos días se estaba actualizado el software o firmware, no sé, pero el problema sigue igual, tengo que poner el mail y clave cada que entro a netflix, ¿se te arregló el tuyo?

Hola, ya se pudo arreglar el netflix para tu modelo de tv, yo tengo el mismo, ve a menu y actualiza al 1016, luego actualiza el smarthub, yo cree otra cuenta samsung, no se si tenga que ver, luego ingrese a netflix con la clave, después apague la tele la desconecte un rato y volvi a entrar y listo solucionado, ya no me pidio log in.

Attention everyone with this problem who as not yet figured it out: Yes, there was a problem with Samsung, a previous update had caused the Netflix app to log in multiple times and to click okay before TV shows or movies over and over again. The problem is now fixed with a new sofware update. 1.go to input on your netflix smart TV remote 2.scroll down, highlight, click TV input 3.click menu 4.scroll, down, highlight, click software update 5.once you have done that and followed the update instructions you can go back to your regular input again 6.log in to netflix for the FINAL time and enjoy watching it when you click okay once

Madi, You didn't mention what model you're updating but i just looked and there's no update available for my UN55ES6150FXZA. I read your comment and was hopeful they've FINALLY done something. I've spent way too many hours on with Samsung, Amazon, and Netflix with absolutely no positive results. (Samsung's blaming Netflix/Amazon as it's 'their' server that isn't cooperating...they're probably just 'passing the buck'. If you care to let us know what model they've provided an 'update' for, that would be appreciated....who knows, maybe they're gonna finally come through with something for my 'not so smart' Samsung!

I have a 55 also with problem. Last samsung I will ever buy.

I have the same model you do, and the available update should be 001031. That is the update that finally fixed my netflix probelms. First I went to the samsung smart tv homepage 2.I clicked on source 3.I clicked on "TV" in the source section 4.then I clicked menu 5.I scrolled down to software update 6.clicked update 7.waited a few minutes while the update ran it's course 8.changed from "TV" source back to my original source (for me it is HDMI2) 9.netflix worked I do agree samsung has been pretty bothersome and I had to live chat and call them twice before I finally reached the conclusion to all this choas!

Thanks for your comments and procedure. What do you have plugged into HDMI2 ???? I have had version 1031.4 in my Samsung UN55ES6150FXZA since May 13 and since that time I have had these problems with Netflix and Amazon video. (They don't Work!) Other apps like YouTube and HuluPlus work fine. I don't see any connection between selecting any one source and doing the firmware update as you have described...in other words, the same menu gives the opportunity to 'check for updates' regardless of what is selected as 'source'. I have 'live chatted' with them, spoken on phone with them...all i got was them blaming Netflix and Amazon who (according to them) share a server and it's their problem, not samsung's !! Are you updating an external Samsung device or perhaps?? I'm still frustrated that they don't allow a person to 'rollback' to an earlier firmware version, then maybe repeat the update process to the current version or just stay with a working version. If you have any add'l info on what you had plugged into hdmi 2 I'd be interested in hearing. Thanks!

HDMI2 is the channel my smart tv streams off of, in other words HDMI2 is the input my digital signal displays on. It shouldn't matter the source or input the tv is on, the only thing that is being updated is the smart tv software. I'm just going by the procedure the samsung rep told me over the phone and the one that worked for me, also the rep did admit that samsung's previous software update did mess up netflix. So the new software update has fixed samsungs mistake!

Thanks for the clarification on that, Madi ! I figured you were updating the system 'firmware', just wanted to cover all bases here just in case you'd been told some kind of 'backdoor' procedure they weren't freely distributing. I had been waiting for a firmware update since the May 13th one which is when my problems viewing videos from Netflix and Amazon began. I became aware of the most recent July 4th version (1033.1) on the 5th. I was hopeful that updating my set would solve my problem but, unfortunately, i am still unable to view netflix or amazon videos. BTW, i have not had the 'constant' relooging or 'unable to login' problem that has affected many others. Mine stays logged in, it just won't play videos. Anyways, i'm glad you got your problem solved! When I decide to tackle it again, I will just go ahead and talk again with Samsung, Netflix, and Amazon 'support' people and see if they can solve the issue (i won't hold my breath)

I just got a Samsung Smart TV 6350. Our family was enjoying Netflix. Today when we got up we were receiving a message about "server error" and "reinstall Netflix". Now we are receiving the following message, "Unable to connect to Netflix. Please try again or visit: ..." Any thoughts on how to resolve this or will this be an ongoing issue? Are all Smart TVs having this problem or is it a Samsung issue?

Samsung did their SmartHub update today and STILL GET NO netflix or amazon playing. It's been a month and a half now that we can't use the TV for its intended purpose! They should advertise their products as 'NotSoSmart'. I hope others are complaining to Samsung....when I'm on phone with them, they act like I'm the only one having the problem!

I have the same problem with netflix, next time we shall buy a Sony.

I have the same problems, title not available now, lose activation code etc. This is just after the long Smart Hub update and numerous previous updates. Samsung has a good picture but their software and related components leave a lot to be desired. I'm getting sick and tired of having to input my email and password to keep reactivating Netflix. Like others, my ROKU box stands at the ready so I can watch TV when I want to without all the smart tv hassles. Talking to Samsung support is useless. When I first got the TV I spent hours with them to try and get the wireless connection to stay connected. In the process I realized that the adapter they use is an inferior model or their driver is inferior. The TV couldn't stay connected with the signal I had but good ole ROKU never missed a beat. Regardless, I got the connection to work without the help of Samsung. It took a new router and a range extender to get Samsung to do what ROKU does by itself in regards to signal sensitivity and amplification. Samsung needs better programmers and wireless design engineers or they need to buy better quality parts. As noted, they also need to work closely with Netflix, not to mention the need to respect their customers more. The least they could do is let the smart hub remember the Netflix login for us. That would eliminate some of the hassle. Of course, the Smart TV isn't smart enough to do that and keep the info secure. I would suggest that all of us having problems go to Amazon and tell our stories in as much detail as possible. A loss of business and a stained reputation might make them more concerned about their wireless quality and the quality of their apps, especially Netflix.

Same thing happened to me. Log in was fine for several month, then it stopped. That was six months ago. Frustrating. Problem need to be fixed now...

Thanks Lise.... I tried your comments and it seem to correct the log in problem and the problem with shows not upload correctly. following your comments I logged in to Netflix page then pressed the menu button on the remote click to support click to software update took several minutes to update download showed it updated changes 001029 through 001033 tv turned off when button pressed. turned tv on manually went back and logged into Netflix logged out again it went back in automatically. went to Lise has commented on: "Samsung Smart TV app does not retain login info" ---- I have had the same as your and everybody else's problem. I had a friend over and resolved this for me, we suffered for months without help. Once you have clicked on the main page, click on menu then support, go to soft ware update, then click on line from there and down load to the newest version, takes about 9 minutes to load, when done turn off TV if id does not by itself. turn TV back on and get on Netflix again and then enter your password and e mail again. we did all this and now comes on every time. Hopes all this makes sense ----

I fixed the "Netflix cannot play this title at this time" issue by upgrading Samsung Smart TV UN40EH5300 firmware to version 1033 AND deactivating Netflix and reactivating it. To upgrade firmware i did something like below (instructions copied from earlier in thread - thank you! - and i don't think it mattered whether you had source set to TV or were in the netflix app as some mentioned above) pressed the menu button on the remote click to support click to software update took several minutes to update download showed it updated changes 001029 through 001033 tv turned off when button pressed. turned tv on manually went back and logged into Netflix logged out again it went back in automatically. to deactivate and reactivate i followed instructions on these pages. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=428359&modelname=UN55F7050AF&modelcode=UN55F7050AFXZA&session_id=&from_osc=&__ncforminfo=LW6Szg3aYssFkaGPJvklgocKFz8linJpU4DCIbd5t1gEBgrFSF3UxPtlYYfp8HLg_5L5Y-OsLxHoY-9gmjsya_xhGzLnzYGXquyra2itE7H0tkGQ5AqogkEdqQLvbyG2 and http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=425927&modelname=&modelcode=UN55F7050AFXZA&session_id=&from_osc=&__ncforminfo=PQxmAJkLfpxzlvpxC36GG5unTBEMS5iRiKotwhJSRo_3YRikq1wtdA8jWYBBrW1WgcRwMnG8vNF-oT09TmD3KJmd1LbUdUMM3OWHCs_0b1ojbRIEIhpO3cdSdErGJKbshwNb_1kPURE%3D hope this helps - we had the issue for a while - maybe since the Apr 20 firmware upgrade? Good luck.

Thanks for those comments, Greg! I thought i'd try your procedure. I did....deActivate, then logged back into Netflix as per those linked instructions. Unfortunately for me, I still get the 'not able to play at this time' message. For my TV, it updated from 1031.4 to 1033.1 the other day....still no luck. I'll probably do some more 'resets' and 'reinstallation' of apps when i get motivated to try again....sometimes you just have to be tenacious with computer problems to beat them. Oh well, at least knowing that some people are getting their service back is encouraging!! Good going.

I have the Samsung UN46D6300. I have called both Samsung and netflix and none of them can resolve the issue or explain it. Based on what most people here are saying installing firmware version 1031 and above might fix the issue. unfortunately that version is not released for UN46D6300. This will be my last Samsung "Smart TV" i will purchase. Actually this might be my last Samsung product. Their support is so poor.

If its any consolation, I have the same problem on my Apple TV. We have two; one works fine while the other requires me to sign in everytime. I can't seem to fix this. It makes no sense as its only on one appke TV. It's probably a software issue with netflix as its happening on many devises.

i had same problem but i hard wired tv and now i have no issues logs straight in every time only had problem with wireless conection

Just contacted Netflix about the same problem and was told that they had to change some settings on their end for the particular device that is not retaining my login information. I'll know if it worked in a few days but the Netflix CSR was pretty confident that I don't have to login again on this device.

Did it work? When I try to upgrade software it is grayed out. I assume that means I am upgraded. I loath being on the phone with support calls. I have to start over from the beginning too many times. If I have to log in again, however, I'll go nuts.

Yes, it worked. You may contact Netflix and have them do some settings on their end so that the device in issue remembers the login information.

HERE's THE SOLUTION:

1) Upgrade firmware on your tv.

- This depends on your tv. Check your tv manual about how to do it.

- On my samsung smart tv, it's as simple as Menu->Support->Software Upgrade->Online

2) Deactivate netflix app

- For my samsung tv, it is: https://help.netflix.com/article/en/node/8482?ba=GSButtonClick&q=disconnect%20samsung

3) Plug off your tv and wait for 30 seconds and plug it back in

4) Launch netflix app and sign in

Once you have logged in, you shouldn't see this problem appear again.

If you upgrade software on your tv, you might have to repeat the steps.

Thanks a lot. Follow your instructions and finally Netflix works!

I actually contacted Samsung. In spite of the criticisms here, they were very helpful. Did an online chat. My software was out of date. Usually the TV automatically updates. It didn't. The only weird thing was that they wanted me to find a PC, download software, put on usb drive, and transfer to TV. I don't use a PC and don't know anyone who does. All Macs. I said Why can't I download to my TV. They said, Oh, well you can and told me the menu to go to. Duuuuh. But it now works perfectly. No sign in at all. (I had previously done the activation using the numbers.)

I have a Samsung smart tv and every time I watch Netflix the tv will turn off and then back on by itself. This happens at least 2-3 times per movie. This is the only time the tv does this.

I wanted to comment again to explain how my Mac was fixed. I'm on an ethernet connection so it is hardwired. They kept wanting to send me updates in exe files so first I had to explain I couldn't open them and didn't need them. I had to reset the whole computer, then update the firmware, then update Smart Hub. It took three chats to get through all of this because each time Netflix worked without signing in again, but the next day didn't. I've checked 3 times since doing all these updates and it works fine. No more sign ins. My advice is to do a chat and get the addresses for these if you can't find them on Samsung's support pages. Search reset, firmware, smart hub update. The support chat is very good but you have to be persistent. They will stop at the first level. Then you have to go to the next and the next.

We resolved our APT issue on both our units. We do not have a Samsung TV ( panasonic and LG). I reset the Apple TV and put in the automatic DNS codes. When we were able to connect I changed the codes to what I wanted. I thnk the problem people have with netflix not responding is an IP or DNS issue ather than a smart tv problem. It's how netflix is accessed through the Internet . Hope this helps.

I have had the loggin issue since may, my tv is UN40ES6100G, there is no firmware 1033 to update, only 1016. What's wrong with Samsung, they can make tablets, nice tv, but they can´t make an unpdate?

Iy'me me again, I'm surprised (and happy) The issue is solved, I update the tv to 1016, then an update for the smarthub, I create another samsung account, I login to netflix, then turn off the tv and disconect, afeter that I go to netflix and the issue was solved. :) I haven't to log in back again.

I worked with Samsung chat today to resolve this issue, which has been annoying me since about May 2013. The chat rep was very helpful. I recommend going to Samsung support and using the Live Chat option. They will help you through updating the firmware to resolve the Netflix login issue, even if your TV's Support Menu doesn't appear to allow the software update option. The chat rep knew exactly what to do.

Months later and still no fix for me. Samsung does not look like it will release update firmware 1033 for my set.

I have called both samsung and netflix multiple times. i give up.

Reset your Smart Hub - that worked for me! (after he made sure I had the latest firmware, which I did):

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=425935&modelname=UN32F5500AF&modelcode=UN32F5500AFXZA&session_id=SKcZ3hzB3vN7YmPhpJTC2z7pVX1y5J6TnLczpXJyRykd39jyMYL9%211214419425%211273475988%211380588633213&from_osc=&homeid=57329

(I used the online chat)

Netflix is proving to be a real pain at the moment for me too. Just spoke to the help desk which resulted in an email that can be summarised as ‘turn it off and on again’. In addition, Netflix crashes when I try to rate something I’ve watched. If the problem isn’t sorted out within a month I’m going to cancel my subscription.

I haven't read all the comments but my solution is to make sure you exit(hit return then say yes to exit) out of netflix before doing anything else, like using another app or switching the TV off.

ilast week i was on the phone with netflix, they of course sent me to samsung. the poor samsung kid, he read every word of mulltiple scripts in prelude to an smarthub update. Yeah. No more log in on the remote!! christ, that makes me feel bad.

i had the feeling it wouldn't work. it didn't. 7? months of this thread. nothing works. i'm pist that i'm going to have to log in tonite, wiith the remote! Worse the AHC site/

As of today 11/10/2013 problem still not resolved.

Well, I'm glad I'm not the only one. I'm using a Samsung as well. Every day at least once we have to login to Netflix. Every time I call, they tell me the same old thing and of course it works for that one time, but the next day back to logging in again. ARRRGGGGHHHH!!!!!! You know, by the time I get to the TV, it's been a he11 of a long day and all I want to do is relax. This bug is just ONE MORE THING to tick me off at the end of the day. I regret choosing Samsung and am saving up for a new TV.

I came across this thread one week ago and almost decided that this problem was not being resolved and I would have to put up with signing in to Netflix on my Samsung Smart TV (purchased in September) each time. However, I noticed that one contributor has stated that s/he does not have to sign in to Netflix each time if s/he exits the Nextflix app using the 'return' key on the Samsung remote. I have been doing this for the last week: using the 'return' button on my Samsung remote, pressing return 2-3 times until I get to the Netflix screen which says 'Do you wish to exit Netflix' and then choosing yes. Since I started doing this, I have been able to access Netflix each time I have tried (10- 15 times) without being asked to sign in. NOTE: I have only been using Netflix or TV in this past week (not any other app.) So this may be worth trying. Tell others here if it works, and don't bite me if it doesn't....:)

I tried the suggestion above last night (exiting out of Netflix before turning off my TV) and this morning I tested it. Was able to get into Netflix right away without logging in or having to select time more than once. Not ideal but much better than having to log in EVERY time with a toggle button to type.

We have been having a similar problem with our Samsung Smart TV on and off for months, and it just started happening almost every time we login into the app now. We get a message that reads: "It looks like Netflix has been deactivated on this device. It could be an issue with your account, or perhaps your device was deactivated on Netflix.com." It's getting to the point where I am going to change the Netflix password to something ridiculously simple to type in on the remote. This has been going on for almost a year now!

Jeannette, Did you try what I suggested in my message (two messages ago)? Jim

Have a UN55D8000YFXZA that logs itself out of Netflix all the time. I will activate my device one day and the next day I can log in to Netflix but when I try to play a movie it just sits their looking like it is going to load. Then tells me it cannot play the video at this time. Log out and in and it does the same thing. Turn the TV off and on and log in and same thing. Log out and back in and now it says it is deactivated and to reactivate. Log out and log in and wants credentials. Enter them and it works fine for that day. Next day. Same thing all over again. Already upgraded Samsung to 1031. no change from 1029. Thinking of canceling Netflix and changing to blockbuster or something to see if it works with it.

Two years ago I bought a UN46D7000 Samsung LED Smarttv. I think due to lack of support from Samsung on their support for this type of product their Smart TVs are getting dumber and dumber. I've had everything from screen lockups to Netflix logging me out. Geek Squad has been kind enough to swap out every board on my TV with problems not getting better but worse but that's not their fault. Geek Squad doesn't make the product but does the best they can do to honor the warranty you bought. Due to the number of apps that Samsung is trying to support and possible fear of security breaches they are not putting their product lines through full testing before they release software and firmware updates. I've done everything possible with this TV. I know you're thinking "Have you tried this?" Well, done that, got the T-shirt and then some. From what I can tell the problems I am having are not isolated to my 2-year old TV but units that were bought in 2013 as well. This TV is great when you are using it without network integration like watching DVDs and by the way that also causes my TV to lockup to the synching of the TV with my Samsung Blu-Ray player. I think the overall problem that all of us are looking at is product quality. These TVs don't come with the processing power to handle what the manufacturers wanted them to do. So I am finally at the end of this journey and I'm going to have this TV replaced with something else. It may not be a Samsung "Smart TV."

I called support after reading other posts (but before writing the first post). He had me reset the Smart App service and it re installed itself. I logged onto Netflix today and where it used to take from 10 to 15 minutes to go through the login and logout mess just to get to watch a movie it took less than two minutes for my movie to start today. It has only been one day but a major improvement. I am hoping it will keep working.

Same problem as everyone else. Three month old Samsung 65" smart tv that was working fine with Netflix until a couple of days ago. Tried all the suggestions and still experienced the log in problem. Finally found something that seems to work for now. Once I successfully logged back in and was able to connect with Netflix, I then backed out of Netflix using the Return (Exit) button on the Smart Hub remote instead of the Smart Hub button. I realize this probably isn't the best fix but can live with a couple of extra keystrokes at the back end.

I bought a Samsung UN55F6300 on Black Friday and completed the setup & updates to the television before first using it. Since then, I've had the exact same Netflix problem, where I must log in EVERY SINGLE DAY. I stumbled upon this thread a few days ago and tried backing out of Netflix (using the return button) as suggested and that doesn't solve the problem either. So add me to the list of upset customers.

So far what the Samsung rep told me to do has been working fine. I upgraded my firmware to the latest 1031. Then reset the smart app. See this link to reset it. http://www.samsung.com/us/support/howtoguide/N0000074/5992/37375

I did all this on monday evening. It is now thursday evening and still no problems logging in or having to wait forever for the movie to start.

Well, I thought it was too good to be true. I had to reactivate my Netflix today. Worked 3 days. Guess that is how Samsung gets you off their back quckly. Give you a temp fix.

I have the same problem. I just bought my 60" 7050 about 2 weeks ago it worked great until about 4 days ago. Now I have to unplug my tv wait 10 seconds plug back in, then I can log into Netflix. Otherwise it shows as account is deactivated. Any thing out there too resolve this issue? I just downloaded the newest firmware too.

We are having the same problem, I have tried all of the fixes recommended in this thread to no avail. I have resorted to using ChromeCast to watch Netflix on my not so smart Samsung UN40F5500 TV. This is not as convenient, but is less of a pain than using a remote to enter an email address and a secure password each time we want to watch Netflix. Samsung needs to resolve this matter as soon as possible.

I was having the same issue with netflix requiring a login each day.

I reset the IP address manually to a higher number from 52 to 63 and now the issue has disappeared.

No more logging in each time I access netflix.

Not only is my Netflix requiring me to log in each day, but my Skype keeps dropping the connection.

I have a 65" Samsung and we end up having to Skype on a laptop because the T.V. Keeps dropping the Skype connection. I know the issue is with the T.V. Because the laptop keeps the connection as long as we wish.

My friends are purchasing agents for Costco (where I purchased this T.V.) and they will stop selling products that are not to Costco's high standards. I would suggest anyone who has purchased theirs form Costco to correspond with them about your ordeal. The threat of losing Costco as a retailer might light a fire under Samsungs a!* to fix the issue.

i would be curious to here if anyone else has the Same Skype issues, as they might be related somehow.

Also, when Netflix prompts me that my "device" has been deactivated, my T.V. Displays "one month free trial" page (for Netflix). I wonder if this "free trial" page might be part of the problem. I would think that I'd I already have an account with Netflix and have already logged into their system, the free trial page would disappear.

Same issue as everyone else - our 6400 worked fine for 2-3 weeks --- now we have to reactivate our Netflix account nearly daily!! AND our email addy is freaking long --- did shorten the password - thank goodness!!

Frustrating to say the least!

In another post somewher on this page I found you can use your dvd player to watch Netflix movies on your TV. Mine is a Samsung DVD player. I have been using it since Friday evening and it is working perfectly. Click the Netflix button, goes right to Netflix without having to sign in. Plays the movies right away too. Minimal load time. And no annoying stutter at the end of the movie like the TV did. I thought that was Netflix or internet connection but it hasn't done it since using the DVD player.

Having the same problem. I can't believe that this has been on-going for Samsung users since March, 2013 and it has not been solved. Does Hulu Plus work better? Maybe I'll cancel Netflix.

I have a Samsung Smart TV that has had continuous deactivation problems since July 2013 forcing me to sign in multiple times. It also had a bad wireless adapter (couldn't hold connections), and started powering on and off. The wireless problem started on day 1. Recently, they sent a tech with a new adapter and a control board. That fixed the aforementioned problems.

I then bought a Samsung Sound Bar HW FM45C. It has optical, HDMI and Anolog inputs. Only the analog input functioned properly. (Plain stereo). Using either of the other inputs produced audio dropouts with Netflix. (I bought the Samsung reluctantly but figured I had the best chance of avoiding problems by sticking with Samsung. They have an over ambitious attitude toward keeping things proprietary.

I exchanged the sound bar and got the same audio problem with the second unit. Samsung then sent a tech with a third control board for the TV. No fix. However the next day I started getting deactivated again. (Logged out).

Samsung knows how to produce a good picture. Apparently they do not know how to interface with third parties in terms of software applications and they are not consumer friendly. For many months they insisted my wireless network was faulty and they even said they did not support the 5G band even though I was running on it. They lied about their wireless specs.

They obvioously lack in product integration skills since they can't get two of their own products to work together.

My TV just turned one year old. Samsung knows I have a defective product that they can't fix.

Their first response was your TV is out of warranty. I reminded them that all the problems occurred under warranty. Also the replaced parts have a 90 day warranty.

I'm waiting for a call from to see how they resolve this situation.

I should point out that I tried two ROKU units, an older XD-S and a ROKU3. Neither of these units ever experienced deactivation nor audio dropouts with the digital input functions on the sound bar. This tells me Samsung has a problem processing streaming input relative to Netflix. They know it. They just won't admit it. And apparently they won't/can't fix it.

I feel comfortable stating my opinion that even if Samsung fixes the deactivation problem, if Netflix tweaks their app, Samsung won't stay current and the interface problems have a high probability of returning.

Smart TV? I don't think so.

It looks like everyone is experiencing the same problem but Samsung is not listening and has not fixed the problem for months. I am going to leave a one star review on the Amazon sales page for my TV. Hopefully, sinking sales will get their attention.

I doubt sinking sales will motivate them. They rely on heavy marketing to sell products, not quality. Refer to this article to get an idea of Samsung's concern for quality. http://reviews.cnet.com/8301-33199_7-57376508-221/samsung-power-defect-causes-some-tvs-to-fail-and-a-class-action-suit-follows/

I suggest that you not only comment on Amazon but seek out other sites and put in your two cents there also. I assume that the number of people having problems with Samsung products is very high. Many people probably don't realize that the problems are defects due to the complexity of the products and many just live with the problems.

Until consumers become aware of Samsung's attitude toward quality, Samsung will not respond. They won't admit to having defects occurring at high rates since they have already lost a class action suit. Instead they will continue finger pointing and deflecting problems on a one at a time basis using their ineffective customer service department.

A couple suggestions when talking to CS, always be sure to write down and keep the transaction number or case number assigned. If you aren't satisfied with the results received on any call, ask the CS rep to connect you to a higher level tech. Be persistent. Keep pushing until you get someone that actually knows a little about the product technically. Also, if you aren't satisfied, ask to speak with a customer relations person. I get the impression that Samsung will start responding to people that won't accept their initial brush off.

Try and get names of the people you talk to, especially at the higher levels and as I learned recently, get them to e-mail you any requests or instructions necessary to continue with their follow up.

Also, if you are assigned a case or transaction number pending action on Samsung's part, call back in the next day or so to verify that the transaction has not been cancelled. They will cancel the transaction for no reason then if you call back tell you they don't know who did it or why.

I speak from experience. My dealings with Samsung have been the most frustrating of any I have ever had. My TV has had the most defects of any product.

Finally, before calling, get an idea of how many people are complaining about the same problems you are having by checking the internet. Don't be afraid to tell Samsung that you know yours is not an isolated case if in fact the problem is ubiquitous. Tell them that you are going to tell your story on the internet.

Then do it as often as you can.

We are not being "deactivated". Deactivation would require you to go to Netflix and reactivate your device with a code. I think we are being logged out by the Samsung netflix app when it can't maintain a connection with Netflix. Calling it deactivation in their error notice is intentionally misleading.

If I am right, every Smart Hub update to add a new app or whatever puts us at risk for problems. Worse yet, the problem should have been fixed with
the last update if Samsung was going to fix it or knew how to fix it. Unless it is also a hardware problem.

I had a control board replaced about a week ago. Since then I have had two deactivation events. They seem to be predicatable in most circumstances. Delayed loading of a show is the most frequent marker I have noticed. (The loading bar does not move) Usually I can prevent a deactivation by exiting netflix right away and returning. (No log in required) Unfortunately, the last time I tried this I waited longer than my usual 5-6 second exit window and reentering netflix brought me right to the log in page. At least I didn't have to read that deactivation message.

I assume the deactivation frequency will escalate as this is what I saw before.

Please note, the control board was not replaced to fix the deactivation problem. It was replaced for sound problems relative to digital output.

My techie friend tried all the above. He bought a blue ray DVD player which netflix funnels thru. Apparently netflix needs to be hard wired to internet, as wifi is too slow or too weak??. Hope this helps - though ya gotta spend money if you don't have a Samsung DVD player.

I'm having the same "this title is not available" "netflix has been deactivated" issues as the rest of you on my Samsung UN46F8000BFXZA. After getting the runaround from Netflix on several phonecalls finally one of the techs told me that they had a notice that it is a known issue with Samsung Smart TVs and gave me the Samsung customer support number to call (1 800 726 7864) probably just to help put heat on them.

THIS IS WHAT HAPPENED:

The Samsung customer support person jumped me through 15 to 20 minutes of hoops doing factory re-sets, etc. etc. and the setup was working when the tech and I hung up BUT....BUT....the next time I tried to use Smart Hub to log in; the problems were back.

I encourage you to call Samsung's support but don't be disappointed if they don't make your problems disappear.

It took about two years for my Samsung UN55D8050 to start telling me "This movie is not available...." and requiring me to sign in again. What is doubley frustrating about having to sign in is that it doesn't tell me I have to right off the bat when my "Smart" TV is connecting to Netflix. Instead, I get into Netflix, choose a film, hit play, and watch the loading indicator (about 1/10 the way from the left) not move....freeze up. Only when I exit Netflix and try again does it stop trying to connect and tell me I need to sign in. OR it tells me this movie cannot be seen at that time and then we find out that no film can be seen at the time. I'm going to call the Costco "Concierge" (Costco's tech service) and see what they can do. Can a Roku box work with my Smart TV and would it solve the problem?

Is there any way I can use my laptop (and its keyboard) to sign back into Netflix? Netflix's system for entering letters and numbers is a joke.

I've given up trying to use the 'smart' function of our samsung tv's. Apple TV boxes AND Roku boxes (we have both 2nd and 3rd generation) work just fine. I've spent way too much time in the past on the phone with both samsung, netflix, amazon, AND costco concierge (although they were GREAT and insisted on connecting with a samsung rep who was up the foodchain than what you get when you call directly.... funny because while the concierge person was on hold with samsung, we'd mysteriously get disconnected!.. she was tenacious and kept calling them back until we finally got someone! ) Still, nothing positive resulted.

btw, i have used a standard wireless keyboard that uses a unit plugged into Samsung's usb port.....worked quite well for entering data.

Thanks, Cos. I'm such a old fogey when it comes to computers. My laptop of course receives wirelessly from my modem/router but I don't know if I can send something wirelessly to another computer or to a TV. It's a Dell Inspiron 15R. I'll check it out and maybe get that Roku Box. Screw Samsung, Netflix, and Costco Concierge.

I can't believe it....my 55" 6150 updated two days ago to firmware # 2001.3 and now Netflix and Amazon both work flawlessly.

Wow! I'm happy while, at the same time, being disappointed that it's taken 11 months for Samsung to resolve this issue.

Oh well, gotta be philosophical, i guess, and say 'better late than never'.

If you're still having problems, you might check samsung's site for a possible firmware upgrade for your model.

East fix that I have done on my un32eh5300. I always turned the tv off after watching netflix and it deleted my login. I found out if you exit netflix back to smart hub and then turn it off it saves the login info. I've contacted netflix and they actually added that for security when netflix updated the app. Pain in the butt for sure.

@Tommy,

If that is the case, then I want the old version of the app back. This logging in all the time is way annoying.

However, since no one else has mentioned getting that reply from Netflix, I am pretty doubtful that is the real reason for the issue. Also, it would occur with all devices, and it seems Samsung is the only one with the issue.

Looks like it has been over a year that this problem has been occuring and there is still no solution. This is the first tv we have bought, and I'm regretting it more all the time. Obviously IT is "smarter" than ME, and I'm not a novice when it comes to tech.

Very true in what you're saying. I do know someone that woros for the company. i do have to say if you buy a shirt from a store in the mall and it's defective do you call the store or the mall? Netflix creates the apps for these devices and supports them entirely. Samsung is just provided with the app to put on. It is happening on other models too. Netflix did it as a security update. I've called Netflix multiple times about this and got the same response after an hour and 2 supervisors since no one apparently knew what was going on. And both companies told me to just exit netflix before turning the device off.

we should start a class action lawsuit

first check downrightnow.com netflix status. That will let you know right away if Netflix's own servers are down. Software update is always a good idea for smart TVs and blu ray players. Other than that, its a bug with the device. Try to stream a movie from your computer or another device.

Downrightnow.com isn't always accurate. Streaming on another device isn't a good way to tell because a tablet and computer will use a different server based on the app version.

Similar to many of the complaints here, we have had our Samsung Smart TV for over a year and suddenly it is losing the Netflix login info. Just got finished with a chat conversation with Samsung where they proceeded to tell me no one else has ever complained about this. I even gave them the chat issue number of someone in the post and they still said it was the first they heard of this. They then told me to contact Netflix. I don't know if it is worth the effort to call Samsung and try talking to someone or not. I guess Roku is looking better all the time.

The thing that bothers me the most, after two years of selling televisions and convincing hundreds of people to spend extra money for Samsung, is that this problem should be so easy for them to fix.

I convinced MYSELF to spend the extra thousand dollars for their high end television. Now it's gotten to the point where I watch an episode of a show, click the next, and it disconnects and says I need to reactivate. Normally then I contemplate throwing my television through the window.

This should have been fixed half a year ago. I am mad beyond words, but somewhat relieved to know it's not just my particular model (PN 7000) having the problem. I guess we are all suffering together.

Glad I found this post. Lets me know we aren't alone. The "deactivated" message just started this past month. But we've gotten the "this title unavailable" message since we bought the TV. Also, 90% of all we watch is in Low-Def. Flashes of HD now and then.

But the new login issue is a pain in the rear. Enting a long email address and complex password via up/down arrows takes forever and you hope you don't mess up.

Anybody have a definitive answer besides Samsung customer service that doesn't fix anything?

Same problem as everyone else. Owned the tv for more than three years and started having deactivating issues on netflix app. I can tell you that the problem is samsung and not netflix. I have 5 sony blu-ray players including a playstation which I use netflix on and I never have any problems opening netflix. Samsung might want you to get a new tv? If I needed to buy one it won't be a samsung for sure. So my solution was to connect one blu-ray player to the "smart" tv (not anymore!) via hdmi and problem solved. I get a better definition with the blu-ray player by the way. You can still use the other apps with the samsung smart tv.

I don't have a definitive answer, but the Netflix deactivation seems to be timed with SmartHub updates. So, for now, I'm not updating or downloading any SmartHub apps. Hopefully, Samsung or Netflix will figure it out.

Same issue here guys. I'm from Guatemala and I experience the login and the "we're having trouble playing your title right now issue". This is so annoying.

CLASS ACTION SUIT FOR LOSS (phone time reimbursement award) and damages (Intentional Denial of Service 'DOS' violating paid NetFlix streaming contract. Inclusive personal frustration and pain due to constant losses...
Estimate $2000 per person, and nationwide inclusion would yield at least $1Bn award in punitive damages, any large legal firm would support such a cause non-probono.
I would participate without hinderance and agree to collect data, provide testomy in support of such an action.

Got a Samsung 6350, from Costco, a few weeks ago. Netflix login info would not save. Did a software update (Menu, Support, Software Update), which resolved the login memory issue. However, exiting Netflix results in the video input source as "TV" instead of "HDMI" (cable box). It's a minor annoyance, and easy to change the video input source. I guess that's progress.

It does not matter they are taking off all the paid apps on there smart tv's

and everyone is pissed off about it.

This is most likely a netflix issue. I was searching for a solution when I came across this site. I have a Panasonic and I am having the same issues. It is really pissing me off. I also have a samsung but it is not a smart tv and I have a sony hub that I haven't had any issues with so who knows. I see this has been an ongoing problem and just wish someone would take responsibility and fix it.

I can't believe it....my 55" 6150 updated two days ago to firmware # 2001.3 and now Netflix and Amazon both work flawlessly.

Wow! I'm happy while, at the same time, being disappointed that it's taken 11 months for Samsung to resolve this issue.

Oh well, gotta be philosophical, i guess, and say 'better late than never'.

If you're still having problems, you might check samsung's site for a possible firmware upgrade for your model.

I had the same problem but in changing a netflix account, not from an upgrade.

i went on to account settings on your tv and went to log in, on this page it showed my email and password. The box saying 'remember my password was checked' but there was another box saying 'sign me in automatically' i checked this and hey presto netflix opened with my new account!

hope that fixes someone else's problem :-)

same nuisance here, still in my trial month with netflix and loving it except for having to log in every time.. I don't see a checkbox saying remember my password or sign me in automatically, where should this be??

Thanks Aad

My first and last time buying a Samsung TV . Having all the problems mentioned here. I'll go out and buy an Apple TV to watch Netflix.

Well, it appears I am having the very same issues as er'body else! Any solutions yet to the problem. I just bought my TV a couple of days ago! I too must sign into Netflix each and everytime!!! Yes its very FRUSTRATING to say the least, but what can be done???? Nothing, I'm assuming! Will continue to see if I can resolve this issue.

I've had my 7150 65" for a week, set it up, watched a couple of netflix shows, last one on 07/14/14. I did notice that the picture seeemed to change, it appeared less bright as if the aspect was changed from 'movie to news". On 07/15/14 tried to watch another show and when Netflix is selected the screen turned black and I had to power off the tv a few times before it turned back on to HDMI. Tried multipul times, nothing. Called Netflix and they said it was a Samsung problem and to reset the Smart apps. No change, still not working. All the other apps work including Amazon. I'm about to chuck the remote throught the screen! I've read about fixes to certain 2013 models, any other options for this model?

UGH

OK Pay Attention all of you Geeks... I'm a Samsung owner of more than one Smart TV and I to have gone thru your pain and that's why I'm here I was looking for a solution. Not being able to find it I used the grey matter that God gave me and whalla!!! it worked.

This is the solution that has been tested and worked for me.

After you log in to Netflix...and are done watching "DO NOT EXIT NETFLIX" on you remote go to the "Source" you whant to use TV,DVD, HDMI 1, 2 etc and leave NETFLIX alone. Next time you go back to NETFLIX (Hopefully) you will not have to log in.....To simple? it worked for me! Hopefully it will with you if done properly. Good Luck & please let me know how did it go with you guys.

Romeo, love your grey matter! I've only had my 'smart' tv for 5 days and found this the most unsatisfactory aspect. My email is 26 characters and my password is 18 with alpha, symbols and numbers!! How frustrating to input from the remote. I used your suggestion on Dramafever and it worked to perfection.

So, Mr. Brainiac, can you tell me if (how) I can use my wireless keyboard instead of the remote? I have the USB receiver (or whatever it's called) connected to the tv, and i tried typing in a password but....

Any help at all is appreciated!

Glad it worked for you....spread the wealth when you find another frustrated soul.

not specific to Samsung, our LG TV started doing the same thing recently. I don't see any mention of the connection type in these comments. Please mention if you are wired or wireless in your descriptions.

Great article. For those who live outside US like me, you can access Netflix, Hulu and similar media stations on your Samsung Smart TV by using UnoTelly or similar tools.

Still happening to me. I have contacted Netflixes over and over. Samsung as well. I will stick with Sony form now on. Very frustrated.

Hi Sheri

I got a feeling you're not following the directions.

When you finish watching netflix DO NOT EXIT OR LOG OFF

on your remote hit the SOURCE botton and select whatever connects you back to your cable HDMI-1, 2, 3, etc.. it has to work!

Let me know what happend.

never an issue with Amaxon Prime or Hulu Plus. Do the math.

Wow, I've been reading the post that folks have left since the past 2 years and I've never had this issue till now. The software version I was using in the past was T-GAPAKUC-1009.1,BT-Q/6 for my Samsung model UN60D7000. Just a couple days ago I wasn’t able to login because I had a Netflix screen that requested me to update my software online, I couldn’t successfully update it so I got with the Samsung support and they instructed me to download the latest firmware and upgrade it with a USB. Every since I updated it I've been have the same issue that you all are having. I like my old software back and Netflix, why remove something that was working great for years when others suffered in the past 2 years...

I am experiencing the exact same issue. Have you contacted Samsung for assistance? This problem is very annoying

New Netflix Update let's cross our fingers

cannot download hola orgoogle chrome on my samsung 6500 dvd player get message " unable to download"

what am I doing wrong ???

I am still having the same problem. I am paying every month Netflix for nothing...

I just got off of a chat session with and did a smart hub reset. It fixed the problem. This is the process for my TV. Other models may vary.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=382159&modelname=PN51D8000FF&modelcode=PN51D8000FFXZA

Bob G - Thank you! Been dealing with this issue for months now and it's been so annoying that i haven't even been using Netflix since. Anyway, after performing the Smart Hub reset (http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=382159&modelname=PN51D8000FF&modelcode=PN51D8000FFXZA) everything works perfectly now. Thank you!

HBO GO gives me a fit. some days it works great then it tells me I have to activate it again. but when i try to do this it fails. I have hbo go thru comcast internet

i have 2 Samsung Smart TVs. One I just bought. On both TVs I have to logged into Netflix or reset the internet Wifi. Please could you fix this issue. 31 October 2017. I guess this has been a problem since 2013. Please help

Samsung Smart TV app does not retain login info

Comments

Add new comment