Menu

Add new comment

Teresa Owens on
I was in the store last night by 4:45pm. Received my map. Then each line I stood in I was told it was wrong and had to move onto another line. I expressed to the sales rep & manager that I have high blood pressure & a heart condition. They really paid No attention to my concerns about having to keep moving around the store because the sales reps Kept giving me wrong info. However after spending over 4 hours in the Northlake il store, I got up to the front of the line. I had my son with me who is 14 years old. The police officer who was at the front of the line actually told us to move up. We began to do so & then she put her arm out and I guess it's called close lined him. She did this three times to my son. This striking him with her arm/hand across his throat to stop him & I from moving forward. This is outrageous! I expressed my concern about this to the officer and she completely ignored me. So as we then moved up and finally received a voucher because No one told me I needed a braclet! Not to mention the fact we could have recieved two bracelets. I wanted to purchase two tvs as well. I watched several customers with out bracelets be directed to a certain line, where they obviously knew the sales rep because they were able to obtain four or more tvs. This was most disturbing. I was to the bracelet was if we were planning to stay for the next 8:00pm sales. However I did get a 1 hour guarantee that I've been trying almost all night & this am to enter. The system is down or something is seriously wrong. I need someone to contact me as soon as possible to advise me what the issue is & how to resolve it. My son & I experienced this Black Thursday sale for the very first time last night. In our home store, in Walmart on North Ave Northlake il. I've been shopping there ever since the doors opened. I have been a resident of Northlake all my 45 years of life. I watched the houses be sold and taken down to build Walmart & Sams Club. This really was not the experience I ever expected. Especially when the Northlake police were there to help secure that no one would get injured. Well close lining my 14 year old across his throat three times was totally uncalled for. He was traumatized and I was as well! I want to just enter my guarentee online so that I can pick up the 32" tv we stood inline for and was treated so violently by Sales Reps, Police, and Other Customers while doing so. We Actually witnessed a couple of customers get into physical confrontations over Toys. Please contact me as soon as you receive this message. I would truly appreciate your help resolving this horrible situation. Lastly I want to let you know that I think your store should come up with a better system to ensure the safety and guarentee the customers safety while in the store on anyway! I apologize if I sound harsh but I be did not ever expect for my son & I to ever be treated so poorly by the staff and or the police officer. I have tried several times to logo into the guarantee site to register my voucher & this too has been difficult & unsuccessful. I want to be Purchase two tv's and need your help resolving this issue. Sincerely, Teresa Owens Ps I would also like to know what can be done to rectify the horrible treatment my son & I received during this Thanksgiving Sale. We left our family dinner to attend this sale on Thanksgiving. I called the store before coming over, spoke to a lady who told me the lines were already forming at 3:00 pm. She advised me to come over Asap. We literally swallowed our Thanksgiving dinner and rushed over. Oh and she Never mentioned the fact we needed the bracelets. As matter of fact the person who handed me the map did not either. I noticed the bracelets while bring shuffled around the store to different lines. I was told by two sales reps the bracelets were for those staying for both sales. This is really horrible & completely unfair! I just want help entering my voucher, I want two tv's. I will pick them up in the local Northlake store when the shipments come in. Email address Giga132621@gmail.com