cannot log in

if you are encountering error rxp001, try this (using windows) Step 1: Click the “clock” on the lower right Step 2: Then go to “internet time" tab Step 3: Click “Change Settings” Step 4: Choose any given servers. Make sure time zone is correct. All are equally recommended. Then close the window for it to take effect and try to log in again. (using MAC) 1. Single click on the time found at the upper right hand of the Desktop screen. 2. Choose "Open Date and Time Preferences". 3. Under "Date and Time tab, "Set date and time automatically" should be checked and "Apple Americas/U.S (time.apple.com)" for the time server. 4. Make sure time zone is correct. Then close the window for it to take effect and try to log in again or reset password if already attempted.