Access denied

as of 6:35 AM EDT attempts to logon to BB&T On-Line for the past hour have been met with:

You don't have permission to access "http://online.bbt.com/auth/prompt.tb?" on this server.

Reference #18.2df04f17.1431859024.721aa9d

high call volume with no help after long hold at both 800-BANK-BBT an on-line services 888-228-6654